About

Self-driven Support Technician bringing 3+ years of experience in IT systems support. Knowledgeable about operations and repairs. Leveraging skills in troubleshooting and maintaining both hardware components as well as office productivity applications. Front end web developer.

Skills

  • HTML/CSS 
  • Ms office
  • Javascript
  • MySQL
  • Adobe Illustrator
  • Customer service
  • English and Kiswahili

Experience

Kerote Erickson

Work experience
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Provided real time IT support for Multichoice Kenya customer care agents for efficiency in their customer service.
  • Performed daily network checks for workstations before begin of shift.
  • Held task of updating and troubleshooting messaging software for agents.
  • Configuration of newly acquired personal computers to the company
  • domain.
  • Performed troubleshooting support for agents via remote access.
  • Scheduled data backups
  • Prepared network downtime reports

Kerote Erickson

Work experience
  • Sorting incoming bank records, staff files and digitizing them using batch scanning automation software
  • Back-end interaction with the organization’s Electronic Databases
  • Management Systems(EDMS)
  • Running queries for documents retrieval.
  • Achievements: Initiated a file arrangement system that improves ease of accessibility during documents retrieval.

Kerote Erickson

Work experience
  • Installed new workstations, servers, network equipment.
  • Software installation; antivirus, ERP, biometrics integration for new & exiting employees.
  • Used remote software to solve and troubleshoot issues when applicable.
  • Ran and terminated data cables for a newly established department.
  • Performed weekly data backups as per the company's data backup policies.
  • Interacted with the company’s ERP system (SAP): obtained hands-on experience on the operation of centralized systems for maximum efficiency in office environment.
  • Setting up network channels for video teleconferencing, troubleshooting staff’s PC’s, settings up new workstations, setting up Cisco VOIP phones.
  • Mounting newly acquired server cabinets in the server room.

Kerote Erickson

Work experience
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Guided installation and configuration of switches and routers on site.
  • Integrated new office block into the hospital's LAN.
  • Terminating data cables into patch panels.
  • Setting up workstations for newly established office block.

Kerote Erickson

Education
  • September, 2014 - December, 2018
  • Fulltime

Kerote Erickson

Education
  • January, 2010 - November, 2013
  • Fulltime

Kerote Erickson

Education
  • January, 2001 - November, 2009
  • Fulltime

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