Skills

  • Banking
  • Customer service
  • Retail
  • Sales
  • Sales Automation
  • ICT

Experience

Kelvin Mwangi

Work experience
  • Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
  • Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
  • Participate in specific product campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
  • Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process. Respond directly to the customer.
  • Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
  • When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials to the Line Manager on a daily basis.
  • Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Related persons

Kenneth AginaBusiness Development Manager at Adanian labs