Skills

  • Data Science
  • Security
  • Software development
  • System administration
  • DevOps
  • ICT
  • IT
  • SEO

Experience

Kelvin Makau

Work experience
  • Provide technical support and troubleshoot software and hardware issues in a Linux and Windows based environment.
  • Execute IT system test plans and recommend improvements to optimize performance and reduce costs.
  • Troubleshoot software issues, escalating complex cases as needed.
  • Ensure network security and perform regular updates, including antivirus installation.
  • Manage user accounts and access privileges.
  • Maintain incident logs, respond to user queries, and escalate issues.
  • Deliver remote technical support to staff across multiple locations.

Kelvin Makau

Education
  • September, 2017 - December, 2021
  • Fulltime