About

Customer Experience Officer| Catering Officer| Sales Officer| Travel Consultant|

Skills

  • Team management and leadership
    9
  • Customer Relationship Management (CRM)
    10
  • Good Customer Service Skills
    10
  • Computer literacy both Excell and word office
    10
  • Sales and Marketing
    10
  • Team leadership/Facilitation/Conflict resolution
    8
  • Integrity and honesty
    10
  • Computer literate with strong analytical skills
    10
  • Strong Work Ethic
    10
  • English and Kiswahili
    10

Experience

Katugen Kosgei

Work experience
  • Assisting Assistant Catering Officer in the following key roles.
  • 1. Discharging catering services and supporting by ensuring prevention, handling and
  • resolving complaints regarding food quality and service.
  • 2. Made sure that all cafeteria property and assets are at safe custody
  • 3.Inventory management by analyzing sales records
  • 4. Able to guarantee dining area and facilities are well kept and are of high level of
  • hygiene.
  • 5. Reviewed financial statements and other performance data to measure productivity
  • and analyzed sales that is profit and loss
  • 6. Ensured all cafeteria policies, procedures, standards, specifications, guidelines, and
  • training programs are followed and completed on time.
  • 7.Assigning staff roles and led shifts briefings.
  • 8. Able to ensure objectives are met in sales, service quality, facility appearance, and
  • hygiene
  • 9.Performed any other assigned tasks

Katugen Kosgei

Work experience
  • December, 2021 - August, 2023
  • Fulltime
  • Key Deliverables
  • 1. Assisted in providing pro-active, accurate, detailed and comprehensive product
  • presentation to clients. Thus able to assist them
  • with inquires and processes.
  • 2. Established and promoted cordial relationship with customers and ensuring prompt
  • attendance to
  • their inquiries and solving their problems to grant them maximum satisfaction
  • 3. Verified documents required in loan application and ensured loan applications are
  • dully filled and
  • details are right by customer. Achieved this through authenticating customer’s identity
  • and when positive, capture and update
  • customer interactions accurately on ERP system; when unable to validate, escalate
  • interaction to manager for future actions.
  • 4. Able to enter customer information into Mogo IT system specifically ERP SYSTEM.
  • 5. Processed customer loan applications, and ensured quick loan disbursement, after
  • verification of personal data.
  • 6. Able to generate new sales using potential, new and existing customer networks.
  • 7. Remained client’s point of contact for all questions. Ensured that all customer queries,
  • problems and complaints related to the
  • companies are completely and effectively resolved as a wholesome service.
  • 8. Maintain up-to-date records of customer interactions and transactions. Take
  • responsibility for acting on, following up customer
  • instructions proactively and keeping customers frequently updated on the status.
  • 9. Handled Front Office management and organization of stationary.
  • 10. Submitted reports to supervisor daily and weekly basis
  • 11. Able to maintain and build customer relationship and provided exceptional
  • customer support and services.
  • 13.Able to comply with respective Know Your Customer (KYC) procedures and be alert
  • at all times to unusual or possibly suspicious.
  • activity, and make an incident report to the Branch Manager, Customer Experience and
  • risk.

Katugen Kosgei

Education
  • September, 2014 - October, 2018
  • Fulltime
 

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