About

Customer-focused professional with over 20 years of experience in customer service and education, expert in relationship building and communication. Key achievements include designing and delivering engaging lesson plans that led to a 30% improvement in student language proficiency and fostering a positive tutoring environment that resulted in a 95% student satisfaction rate. Seeking a Data Entry and Word Processing position, where my customer service and communication skills can be leveraged to support your mission.

Skills

  • Administration
  • Banking
  • Office management
  • Sales
  • Teaching

Experience

Kathy

Work experience
  • English Teacher at   UUabc
  • Delivered interactive English lessons to children aged 3-12 via an online platform.
  • Implemented creative teaching methods to maintain student engagement and improve language proficiency.
  • Monitored student progress, provided feedback, and adjusted lessons to cater to different learning styles.

Kathy

Work experience
  • Bilingual Student Tutor at   Engoo
  • Provide one-on-one English tutoring sessions to students in a virtual setting.
  • Customize lessons to meet the needs of individual students, fostering a positive and engaging learning environment.
  • Assist students in improving their language skills, focusing on pronunciation, vocabulary, and grammar.

Kathy

Work experience
  • English Teacher at   SayABC
  • Taught English to young learners in an immersive, online classroom environment.
  • Developed and utilized engaging lesson plans to promote student learning and language retention.
  • Communicated regularly with parents regarding student performance and progress.

Kathy

Work experience
  • Bilingual Student Tutor at   Cambly
  • Provided English language tutoring services to students globally, focusing on conversation practice and fluency.
  • Created a comfortable and supportive learning environment for students of various language levels.
  • Assisted in breaking down language barriers for students who spoke Arabic as their first language.

Kathy

Work experience
  • Managed office operations, including scheduling, communication, and record-keeping.
  • Provided administrative support to the engineering team, ensuring smooth project execution.
  • Assisted in managing client accounts and ensuring customer satisfaction.

Kathy

Work experience
  • Processed credit card applications and handled customer inquiries regarding card services.
  • Resolved issues related to billing, payments, and fraud prevention.
  • Provided excellent service in a high-volume financial institution.

Kathy

Work experience
  • Operations Fraud Specialist at   NextCard
  • Investigated and resolved fraudulent transactions, ensuring compliance with financial regulations.
  • Worked closely with customers to identify and mitigate security risks.
  • Maintained detailed records and reports to assist in case resolution.

Kathy

Work experience
  • February, 1999 - February, 2000
  • Parttime
  • Processed customer transactions, including deposits, withdrawals, and account inquiries.
  • Provided account information and assistance to customers in a timely and professional manner.
  • Maintained accuracy and attention to detail in daily cash handling.

Related persons

Carolina WilsonRecruitment Coordinator at Adeeco