Skills

  • Customer service
  • Data Science
  • Marketing

Experience

karimi njagi

Work experience
  • My roles in my current position include but are not limited to:
  • Handling and reviewing potential fraud bookings to avoid chargebacks (manual fraud review, gathering information through research and customer calls)
  • Analyzing completed transactions to determine if fraudulent activity is present (transactions in 20+ countries)
  • Report fraud trends to supervisors, review and analysis of chargebacks received to improve the process.
  • Coordination with Customer Service teams to update the status of booking and coordination with the Finance team to update the status of payment.
  • Communicating appropriate options for resolution in a timely manner.
  • Limit potential loss exposure by placing holds to block future fraudulent transactions.
  • Maintaining or exceeding established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
  • Investigate disputed credit and/or debit card transactions and then take suitable action to resolve those disputes, including processing refunds and/or debits to cardholders or merchants or writing off transactions or researching credit or debit card transactions, and determining if purchases occurred.

Related persons

Idonor EvansMedical Laboratory Scientist at Emisa Maternity