About

Result oriented professional with a proven track record of overseeing communications, monitoring and supporting the strategic objectives of the business; identifying opportunities to improve relationships and provide an integral link between the organization and the respective stakeholders and other relevant offices

Skills

  • Microsoft Office
  • Customer service
  • Marketing
  • Sales
  • PR
  • good communication skills
  • English
  • Kiswahili

Experience

Karen Muthoni

Work experience
  • Assisting the team to develop communications strategies that improve the Company’s reputation to ensure it delivers on its mandate.
  • Assist in organizing & coordinating key internal and external events such as workshops, expos, media tours and bench-marking events.
  • Promoting interactive relationships with external and internal stakeholders.
  • Participating in generation of communication content and data for update of website
  • Drafting of Communication and correspondence i.e. letters, briefs, speeches and other relevant communication material.
  • Tracking releases, pitches and developing reports on news media coverage
  • Liaising with various departments to ensure Board matters are attended to.
  • Protocol handling of the Board and other executive members of the Organization

Karen Muthoni

Education
  • January, 2016 - September, 2022
  • Fulltime

Karen Muthoni

Work experience
  • November, 2013 - September, 2016
  • Fulltime
  • Providing excellent customer service by efficiently resolving issues and responding to inquiries enhancing customer relations.
  • Customer engagement and stakeholder management.
  • Managing information and its distribution to both internal and external public.
  • Liaising with different departments to ensure prompt response to customers.
  • Correspondents on product promotions, product availability and after sales service.
  • Coordinating and availing stocks for the walk-in stores and Mombasa warehouse.
  • Relationship building and management with the field teams to support business development opportunities and improve service by providing technical and logistical support
  • Handling the induction of new employees and new product introductions.
  • Handling Customer orders and subsequent correspondence.
  • Introducing new products and services by describing and explaining details and providing options to inform customers and guide purchasing decisions.
  • Maintaining accurate and current customer account data with manual forms processing and digital information updates.
  • Responding to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.

Karen Muthoni

Education

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