Skills

  • Administration
  • Banking
  • Business Development
  • Customer service
  • Healthcare
  • Marketing
  • Product management
  • Sales
  • English and Kiswahili
    10

Experience

JUDITH LANGAT

Education
  • October, 2021 - December, 2023
  • Fulltime
  • Currently pursuing

JUDITH LANGAT

Education
  • August, 2011 - December, 2015
  • Fulltime

JUDITH LANGAT

Work experience
  • Customer Service:
  • Providing excellent customer service is paramount, handling inquiries, complaints, and requests from clients in person, over the phone, or through digital channels promptly and professionally.
  • Financial Advice:
  • Offering financial advice tailored to each client's needs and goals. This could involve recommending suitable banking products and services such as savings accounts, loans, mortgages, investment options, and insurance policies.
  • Account Management:
  • Assisting clients with account opening, closing, and maintenance procedures. This includes helping customers understand account terms, fees, and features, and ensuring compliance with regulatory requirements.
  • Problem Resolution:
  • Resolving customer issues and concerns efficiently and effectively. This may involve investigating transaction discrepancies, addressing billing disputes, and coordinating with other departments to resolve complex issues.
  • Cross-selling:
  • Identifying opportunities to cross-sell or upsell additional products and services based on customers' financial needs and preferences. This could involve promoting new products, upgrades, or complementary services.
  • Financial Education:
  • Educating customers on various banking products, services, and financial management best practices. This might include explaining interest rates, fees, credit scores, budgeting techniques, and fraud prevention measures.
  • Compliance and Risk Management:
  • Ensuring compliance with banking regulations, policies, and procedures to protect both the bank and its customers from financial risks and fraud. This includes verifying customer identities, adhering to Know Your Customer (KYC) guidelines, and safeguarding sensitive information.
  • Relationship Building:
  • Building strong, long-term relationships with customers by demonstrating trustworthiness, professionalism, and empathy. Customer advisors often serve as the primary point of contact for clients, fostering loyalty and retention

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