About

I am a highly motivated and results-driven IT professional with over 4 years working experience in governmental, non-governmental and insurance company. I am familiar and adept in working with engineering, change management and business transformation systems. I have a reputation for achieving on time and performance goals and accustomed to handling IT support and supporting departments with IT tools and applications. I seek to bring forth the ability to establish strong and productive relationships with colleagues.

Experience

joyce otieno

Work experience
  • Manage security hardware and software solutions that is firewall and anti-virus
  • In-charge of system backup and recovery
  • Carrying out user training on new organizational systems
  • Restoring data services to the users
  • Setting up new users in their workstations and ensuring access to the company’s systems.
  • Troubleshooting and managing LAN/WAN networks.
  • Ensuring users comply with ICT policies on data protection.
  • Handling start-of-day and close of day procedures.
  • Managing hardware and software installations and security.
  • Supporting infrastructure improvement through timely software updates.
  • Extraction and preparation of weekly reports; loan analysis report and Mpesa weekly performance review.
  • Data clean up in both loan origination and core banking systems.