About

I am a result-oriented and top-performing professional with diverse experience having graduated with a Bachelor of Science in Economics. I have a strong track record of performance in turnaround and high-paced organizations, and the ability to utilize keen analysis, insights, and team approach to drive organizational improvements and implementation of best practices. I also have extensive experience in identifying the needs of customers and of running and delivering sales and marketing campaigns for key clients. I aim to work in a reputed organization with a professional working environment, which utilizes my existing portfolio of skills at maximum potential and provides opportunities for expanding and refining them while executing critical services toward the prosperity and growth of the organization.

Skills

  •  Communication Skills: Good command of both verb
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Experience

joyce ndanu

Work experience
  • Spearheaded correspondence and relationships with customers.
  •  Processing and coordinating all inquiries, quotations, and orders for Spares using SAP.
  •  Coordinate technical clarification for quotations and orders.
  •  Coordinate order shipping and clearing logistics.
  •  Address customer complaints, queries, and requests for clarifications.
  •  Clarify all queries before orders are placed.
  •  Use the escalation procedure to prevent order delays by being proactive.
  •  Process invoicing and shipping documentation accurately and timeously.
  •  Work closely with the finance department to clear any queries and/or discrepancies.
  •  Attends to queries on invoicing/billing from the finance department and auditors.
  •  Receive returns from technicians.

joyce ndanu

Work experience
  • August, 2020 - September, 2021
  • Fulltime
  •  Contributed to the achievement of allocated annual sales targets.
  •  Worked in conjunction with the business development team to identify sales opportunities in the region.
  •  Established and maintained excellent customer relationships.
  •  Communicated effectively with customers and maintain up-to-date information regarding new initiatives prices, promotions new product listings, and product de-lists.
  •  Provided information and feedback on customer requirements and competitors’ activity in the region.
  •  Responsible for the provision of comprehensive and timely sales reports as required from time to time.
  •  Maintained contact with clients in the market area to ensure high levels of client satisfaction.

Related persons

Muthembwa Victor NdambukiPhysician Assistant at Afya International
Mercy ChepkiruiAssistant accountant at Galaxy plastics limited