Joy Makena

ma***33@gmail.com

Work experience

Help customers with complaints and questions
❖ Give customers information to make them understand about products and services offered.
❖ Serving customers by providing product and service information and suggesting
information about products and services offered by the company.
❖ Resolving customer’s product and service problems in a timely and efficient manner.
❖ Attracts potential customers by answering product and service questions and suggesting
information about other products and services.
❖ Escalate unresolved issues to respective/appropriate internal teams
❖ Collect prompt and accurate feedback from customers.
❖ Master the use of helpdesk software

Work experience

❖ Review applications, conduct phone and face to face interviews, and coordinate interviews
with the Talent Acquisition Consultant.
❖ Develop strong relationships with clients, obtain understanding of position requirement
and to follow up on shortlist.
❖ Build a pipeline of talent to fill future openings as the company continues to grow rapidly.
Develop and maintain a social recruiting campaign to reach active and passive candidates,
including content development, vendor relationship management, and platform
management.
❖ Prepare interview summary and schedule to be shared with the client.
❖ Conduct pre-employment assessments and verification checks.
❖ Collaborate with the HR team in a variety of ongoing projects and initiatives.
❖ Optimize talent acquisition process by implementing industry best practices and ensuring
compliance with all local law requirements.

Work experience

Answer phone inquiries, direct calls, and provide basic company information; oversee
mail deliveries, packages, and couriers
❖ Perform clerical duties, take memos, maintain files, and organize documents; photocopy,
fax, etc. as needed
❖ Assist in preparing information and research materials; create and maintain PowerPoint
presentations
❖ Take notes and memos during meetings; type documents, drafts, and reports; sort and
manage files
❖ Run general industry related errands
❖ Manage databases and input information, data, and records
❖ Research and gather documentation on company position in the industry
❖ Set up, break down, organize, and maintain conference rooms, training rooms, and
meeting rooms; update company calendars
❖ Attend company functions and networking events
❖ Shadow multiple office positions and train in a variety of tasks
❖ Update and post supervised social media and website content; respond to web
correspondence, social media posts, and emails