About

Personable IT implementation consultant with 3+ years of experience in a technology firm. CCNA A+ Certification. Seeking to leverage solid technical skills and abilities to advance my career as the next IT consultantancy role. Coached new help desk support agents on technical duties and managed hardware and software training on product catalog. Encouraged and influenced email and phone clients to make software-pairing decisions based on budget and need. Instituted customer promotional survey to assess software demand, which soon became adopted call centre-wide.

Skills

  • Microsoft Office
  • Microsoft Word
  • English
  • Excel
  • Typing Skills
  • Ms office
  • HTML/CSS 
  • MySQL
  • Javascript
  • Software development
  • Sql
  • MS Sql Server
  • customer relations management
    5
  • Data Analysis
    6
  • Enterprise Resource Planning
    7

Experience

Joshua Awubwa

Education
  • Foundations: Data, Data, Everywhere
  • Ask Questions to Make Data-Driven Decisions
  • Prepare Data For Exploration
  • Process Data from Dirty to Clean
  • Analyze Data to Answer Questions
  • Share Data Through the Art of Visualization
  • Data Analysis with R Programming
  • Data Analytics Capstone Project: Complete a Case Study.

Joshua Awubwa

Education
  • Learning how one can use Dynamics 365 to meet today’s challenges by bringing customers and business together with the next generation of CRM and ERP applications like;
  • Customer Engagement: Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Service Automation.
  • Business Central: Microsoft Dynamics 365 Business Central (Finance, Sales, Purchasing, Inventory, etc.)
  • Finance & Operations: Microsoft Dynamics 365 Finance and Operations (Finance and Supply Chain Management)

Joshua Awubwa

Work experience
  • Technical analysis, troubleshooting and issue resolution.
  • First level support to applications and system across assigned clients.
  • Back Office & Mobility System Integration Testing (SIT)
  • Back Office & Mobility User Acceptance Testing (UAT)
  • Back Office & Mobility Support.
  • MSSQL Server Administration.
  • Report Analysis & Interpretation.
  • Document incidents, requests and monitor resolution timelines.
  • Production system environment setup and Sanity Checks.
  • End User Training (EUT), Training Needs Assessment (TNA) and Refresher Trainings.
  • Audit system & report on gaps, corrections and areas of improvement on system.
  • Provide daily/monthly planning for incident/fault resolution.

Joshua Awubwa

Education
  • Object Oriented Programming like Java, C#
  • Network Setups and Implementation
  • Database Management
  • Web development like use of HTML, CSS, JavaScript technologies.
  • Data Mining
  • Project Management
  • Mobile application development

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