About

Results-driven IT professional with over 6 years of experience in technical support, embedded systems, customer service, and training. Currently pursuing a Master of Science in Embedded Systems at NM-AIST, with a strong academic background in Information Technology (First Class Honors). Skilled in microcontroller programming, IoT integration with machine learning, and project coordination. Proven ability to troubleshoot complex technical issues, lead teams, and deliver innovative technology solutions. Certified in networking, cybersecurity, Linux, Java, and modern web technologies. Passionate about using technology to solve real-world problems and improve system efficiency.

Skills

  • Computer Networking & Internet
    10
  • Cybersecurity
    9
  • Management
    8
  • English
    9
  • English and French
    10

Recommendations

Munyaneza Ezechiel

3/27/2026
10

"Very professional "

ISHIMWE Anna

10/13/2025
Provided a score of  
4
  for Joseph NDENGEYINGOMA
3 recommendations in total
See all recommendations

Experience

Joseph NDENGEYINGOMA

Education
  • Experienced in designing, programming, and deploying embedded systems for real-time control and automation.
  • Proficient in microcontroller-based development (e.g., STM32, TM4C, ESP32) for industrial, consumer, and IoT applications.
  • Skilled in sensor interfacing and data acquisition for environmental monitoring, health tech, and smart devices.
  • Hands-on experience with embedded communication protocols (I2C, SPI, UART, CAN) for device-to-device communication.
  • Capable of building custom user interfaces using LCDs, keypads, and touch displays for embedded applications.
  • Experienced in real-time task execution using bare-metal programming and Real-Time Operating Systems (RTOS).
  • Focused on power-efficient and resource-optimized system design for low-power embedded and IoT solutions.
  • Familiar with hardware-level debugging and signal processing techniques.
  • Emphasizes secure, reliable, and application-specific embedded solutions for sectors like healthcare, agriculture, and automation.

Joseph NDENGEYINGOMA

Work experience
  • January, 2024 - October, 2024
  • Fulltime
  • Maintained strong relationships with clients and staff by resolving banking and IT-related queries with professionalism and efficiency.
  • Assisted customers in account management, service enrollment, and digital banking support, ensuring smooth onboarding and satisfaction.
  • Monitored and ensured compliance with KYC and AML regulations, maintaining accurate customer records and documentation.
  • Collaborated with internal departments (operations, IT, credit) to ensure seamless service delivery and issue resolution.
  • Promoted banking products and services to clients based on their needs, contributing to customer retention and satisfaction.
  • Provided technical support for digital banking platforms and in-branch systems, minimizing downtime and enhancing user experience.
  • Tracked and reported customer service issues, contributing to continuous process improvements.
  • Supported internal users with system access, troubleshooting, and escalation of complex IT issues.

Joseph NDENGEYINGOMA

Work experience
  • Delivered hands-on training in digital skills, programming, and networking to youth and early-career professionals through in-person and online sessions.
  • Designed and implemented customized curricula in alignment with industry needs, covering topics like HTML, CSS, JavaScript, and cybersecurity fundamentals.
  • Mentored new trainees and interns, fostering professional growth and increasing program retention and success rates.
  • Collaborated with stakeholders to organize tech bootcamps and awareness sessions, promoting ICT adoption across Rwanda.
  • Assessed learner progress through practical evaluations and provided personalized support to ensure skill mastery.
  • Contributed to national efforts in digital literacy and workforce development under the ICT Chamber’s capacity-building initiatives.

Joseph NDENGEYINGOMA

Education
  • Strong foundation in computer systems, networks, and software engineering.
  • Proficient in IT support, system administration, and troubleshooting hardware/software issues.
  • Skilled in web development (HTML, CSS, JavaScript) and object-oriented programming (Java, Python).
  • Knowledgeable in database management systems (MySQL, SQL Server) and data handling techniques.
  • Experienced in networking principles, including routing, switching, and LAN/WAN configuration.
  • Understanding of cybersecurity concepts, risk assessment, and basic mitigation strategies.
  • Capable of project planning and IT system deployment, including requirement gathering and user training.
  • Effective use of productivity tools (MS Office Suite, Google Workspace) and remote collaboration platforms.
  • Strong problem-solving and analytical thinking developed through academic projects and internships.
  • Ability to work both independently and in teams, with strong communication and documentation skills.

Joseph NDENGEYINGOMA

Work experience
  • January, 2018 - December, 2023
  • Fulltime
  • Delivered end-user technical support for software, hardware, and networking systems, resolving issues promptly to maintain operational continuity.
  • Configured and maintained workstations, servers, and databases while implementing robust data security protocols.
  • Diagnosed and resolved server-related issues, including system crashes, performance bottlenecks, and database inconsistencies.
  • Developed troubleshooting scripts and provided guidance for recurring technical problems to enhance team efficiency.
  • Provided personalized customer service, addressing individual client needs and ensuring high satisfaction and long-term engagement.
  • Supported internal IT operations and coordinated system upgrades to improve infrastructure reliability.
  • Played a key role in strengthening IT governance and support structures within a fast-paced, client-focused tech environment.

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Munyaneza Ezechiel

3/27/2026
10

"Very professional "

ISHIMWE Anna

10/13/2025
Provided a score of  
4
  for Joseph NDENGEYINGOMA
3 recommendations in total
See all recommendations