Skills

  • Engineering
  • Manufacturing

Experience

Joseph Mwangi

Work experience
  • Field Service Technician  at   SICPA
  • Providing 1st level support for technical issues.
  • Ensuring the resolution of incidents within specific time constraints.
  • Performing user management and routine system administration tasks.
  • Responding to requests of other technical teams.
  • Troubleshooting and resolving IT issues.
  • Coordinating service activities with other Field Service Technicians.
  • Maintaining a test environment.
  • Performing monitoring activities.
  • Testing all new releases and upgrades.
  • Installing, Configuring, Optimising & Maintaining systems and applications.
  • Maintaining accurate and updated documentation.
  • Identifying situations requiring urgent attention and escalate as appropriate
  • Coordinating deployments with other Field Operations Team members and other teams.
  • Providing feedback and contributing to improvement initiatives.
  • Working outside business hours and availability for on call support depending on business requirements.

Related persons

Jostan kipchirchirLine Technician at Kenya Wine Agencies Limited (KWAL)