About

A reliable banker specializing in finance, customer service, and analytics. In particular, I obtained professional certification as a Financial Modeling & Valuation Analyst FMVA® from the Corporate Finance Institute — the world's most comprehensive finance training, certification, and skill develop...

Skills

  • Banking
  • Business Development
  • Customer service
  • Finance
  • Marketing
  • English
    10

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Experience

Joseph Achinivu

Work experience
  • Customer Solution Provider, Outbound Desk at   Wema Bank
  • Handled inbound complaints, inquiries, and requests and escalated them to the resolution team.
  • Engaged in Outbound tasks with extremely dissatisfied, dormant, and inactive customers to identify challenges and provide solutions.
  • Provided new customers with onboarding services.
  • Provided customers with updates regarding the resolution status of their complaints through email and phone interaction.
  • Filed dispute transactional complaints on Jira and Arbiter.
  • Developed a framework for banking processes with the Quality Assurance Desk and MIS Desk and used detailed presentations to educate new contact center agents.
  • Reviewed more than 300 dispute tickets per day, generated from Alat by Wema's Report an Error feature.
  • Delivered quality customer service for consecutive months and achieved customer satisfaction ratings of 80% and higher.

Joseph Achinivu

Education
  • September, 2013 - September, 2017
  • Fulltime

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