Skills

  • Customer service
  • Hospitality
  • Human Resources
  • Project Management
  • Adobe Photoshop
  • IT
  • Photoshop

Experience

Jordan O'Rea

Work experience
  • Conducted troubleshooting and resolved technical issues through investigating, gathering relevant information to determine the root cause of issues.
  • Identified recurring technical problems and implemented solutions, a skill that aligns with uncovering patterns in fraudulent or wasteful activities.
  • Contributed content and maintained Standard Operating Procedures that detailed the technical
  • processes with clarity and precision to ensure the teams have actionable guidelines to follow for AV operations, and to train colleagues on equipment and systems to ensure consistency and improve overall performance. These skills translate to drafting thorough and clear investigation reports, and the ability to prepare comprehensive and effective reports.
  • Provided remote IT support using and resolving technical issues efficiently. Offered high-quality
  • customer service, addressing IT-related concerns promptly and professionally.
  • Supported Windows 10 and macOS environments, resolving system performance issues and
  • application compatibility concerns.
  • Provided technical support and training on Microsoft Office Suite (Office 2010+ and Office 365), improving user efficiency.
  • Managed customer equipment and information with discretion, sharpening the ability to manage sensitive data responsibly.
  • Demonstrated strong time management and organizational skills while managing multiple IT support
  • requests in a demanding and fast paced environment.
  • Collaborated with clients to understand event goals, design, and deliver visual content aligned with their expectations.
  • Managed AV operations for high-profile events at NIH to include research retreats, symposiums, Director Awards, Fellow Research Meetings, and Town Halls. Deliver on-site technical support ensuring uninterrupted AV operations for both in-person and virtual attendees.
  • Utilized ticketing and project management systems for maintaining equipment, addressing service requests, and tracking tasks.
  • Partnered with the Multi-Media Department to troubleshoot technical issues and optimize the quality of real-time and virtual events.
  • Oversaw event planning details to include coordinating and organizing presentations, uploading PowerPoint slides, and ensuring seamless transitions between speakers.
  • Managed live streaming and virtual audience engagement via video-casts and Zoom webinars, ensuring optimal content delivery.

Jordan O'Rea

Education
  • August, 2018 - December, 2023
  • Fulltime