About

Detail-oriented and highly organized professional known for a strong work ethic and a desire for continuous learning. Proven ability to apply strong people skills to build positive relationships and work eectively with teams. Enthusiastic and reliable professional with excellent organizational and communication skills. Committed to taking on new challenges, mastering new tasks quickly, and contributing to a positive and productive work environment.

Skills

  • Accounts payable
  • Customer Service and Support
  • Team management and leadership
  • Administration
  • Cash Management
  • Data Entry
  • financial management
  • Human Resource management
  • Training and mentoring

Experience

Jordan

Work experience
  • Customer Service: Welcomed guests and provided excellent service to enhance their stay and encourage return visits. Corrected/
  • refunded charges on accounts. Managed multiline phone calls, including making, canceling, and adjusting reservations.
  • Supervision: Assisted and trained coworkers at the front desk and other hotel departments.
  • Operations: Created schedules, managed inventory counts, and processed invoices.
  • Day/Night Audit: Ran reports, verified high-tier member benefits, ensured accurate breakfast charges, and noted benefits/rate
  • codes on reservations for subsequent shifts. Processed payments for prepaid reservations.
  • Systems Profiency: Utilized PEP/OnQ/Kipsu systems.
  • Financial Handling: Managed cashier duties.

Jordan

Work experience
  • Training & Mentorship: Trained new hires.
  • Cleaning & Maintenance: Cleaned windows, washed dishes, sanitized areas/items (rooms, bathrooms, counters, equipment),
  • stocked items, helped with laundry, removed trash, and assisted with cleaning restrooms, hallways, bedrooms, and stairwells.
  • Quality Assurance: Inspected rooms to ensure cleanliness, stocking, and readiness for rental.
  • Inventory Management: Managed inventory and ordered supplies.
  • Front Desk Support: Assisted front desk employees with guest room assignments and assigned cleaning lists to housekeepers.
  • Customer service: Greet guest, sales, night audit, reservations

Jordan

Work experience
  • November, 2016 - December, 2021
  • Fulltime
  • Provided full-time, live-in childcare for two children (ages 1 and 3) for 5 years, ensuring a safe and nurturing environment.
  • Designed and led age-appropriate educational activities to support developmental milestones and early learning.
  • Oversaw daily routines including meals, naps, playtime, hygiene, and bedtime.
  • Managed potty training for both children using positive reinforcement and consistency.
  • Completed household chores such as cleaning, laundry, organizing, and tidying play areas.
  • Prepared balanced meals and snacks; handled grocery shopping and household supply restocking.
  • Drove children to appointments, play dates, and activities while maintaining safety protocols.
  • Maintained clear, open communication with parents to support consistency and family needs

Jordan

Work experience
  • February, 2015 - October, 2015
  • Fulltime
  • Room Preparation. Cleaned and prepared rooms for guests.
  • Inventory Management: Restocked inventory.
  • Customer Service. Maintained positive guest relations.
  • Cleaning & Maintenance: Washed folded laundry

Jordan

Work experience
  • Provided daily care for two children ages 2–10, ensuring a safe, structured, and caring environment.
  • Designed and led age-appropriate educational activities that supported learning and development.
  • Assisted with homework, early learning skills, and creative projects.
  • Managed school pick-up, after school routines, and extracurricular scheduling.
  • Organized engaging indoor and outdoor playtime activities that supported physical and social development.
  • Prepared meals and snacks while maintaining cleanliness and household organization.
  • Supported parents with light house chores including dishes, laundry, toy cleanup, and general tidying.
  • Maintained open, ongoing communication with parents regarding daily routines, progress, and any concerns.

Jordan

Work experience
  • September, 2011 - March, 2012
  • Fulltime
  • Assembly Operations: Prepared rings for gem placement, baked after gem tting, and assembled various parts on a production
  • assembly line.
  • Work Environment: Maintained a safe and clean working environment.
  • Compliance: Adhered to quality and safety guidelines.

Jordan

Work experience
  • February, 2011 - October, 2011
  • Fulltime
  • Food Service : Served residents' meals and cleaned tables and dining areas.
  • Customer Service: Provided professional food service duties and customer service.
  • Order Management: Took orders and served food.
  • Guest Relations: Welcomed guests upon arrival and handled a high volume of customers regularly

Jordan

Work experience
  • Managed store product inventory and ensured accurate stock levels.
  • Executed nancial transactions, including processing credit cards, debit cards, cash, and other payment methods.
  • Trained and mentored new cashiers on operational procedures and customer service standards.
  • Developed and implemented sta schedules for optimal front-of-store coverage.
  • Authorized transactions and provided oversight and supervision to cashiers and sta.

Jordan

Work experience
  • November, 2006 - November, 2008
  • Fulltime
  • Managed and balanced large sums of money with high accuracy.
  • Processed diverse transactions, including credit card payments, loan payments, deposits, and withdrawals.
  • Provided professional customer service while eciently managing multiple phone lines.
  • Contributed to achieving monthly sales goals and generated referrals for new accounts to meet weekly targets.

Jordan

Work experience
  • August, 2005 - December, 2007
  • Fulltime
  • Directed the hiring and termination processes for childcare employees.
  • Organized and facilitated monthly sta meetings and scheduling.
  • Maintained a clean and organized childcare environment.
  • Contributed to sales initiatives as an associate.
  • Onboarded and trained new hires.

Jordan

Work experience
  • Operated electronic cash registers and scanners for ecient transaction processing.
  • Handled various payment methods, including cash and credit cards.
  • Delivered professional customer service to enhance shopper experience.
  • Ensured a clean and safe working environment at the point of sale.

Jordan

Work experience
  • Greeted and seated customers, took orders, and ensured a positive dining experience.
  • Maintained cleanliness and organization of the working area.
  • Managed multiple phone lines eciently, also serving as a cashier when needed.