About

Highly organized and disciplined professional with 15+ years of experience in customer service, project management and financial services delivery. Adept at supporting colleagues by managing administrative functions, coordinating events, and handling communications. Recognized for exceptional organizational, multitasking, and time-management skills, with a proven ability to thrive in fast-paced, dynamic environments while fostering strong team collaboration

Skills

  • Good Customer Service Skills
    10
  • Analytical and problem-solving skills
    9
  • Program/ Project coordination project
    10
  • Project management and leadership skills
    8
  • Highly organized and detail-oriented
    8
  • information technology skills
    9
  • Excellent communication and interpersonal skills
    8
  • English
    10

Experience

Jonathan Hammond

Education

Jonathan Hammond

Work experience
  • Management Support: Provide comprehensive management support to the senior leadership team, overseeing the preparation and organization of critical documents, including supplementary operating procedures. Coordinate meetings and lead day-to-day operations to ensure smooth and efficient management processes.
  • Project Coordination: Support the team in planning and executing multiple projects across six districts. Coordinate resources, track project progress and ensure the timely completion of tasks.
  • Communication Management: Handle both internal and external communications, managing incoming and outgoing calls, emails and reports while ensuring prompt follow-up.
  • Document Preparation: Prepare various reports, presentations and briefing documents for the supervising agencies and other stakeholders, ensuring accuracy and clarity of information.

Jonathan Hammond

Work experience
  • Loan Repayment and Recovery: Managed loan settlements and recovery efforts, ensuring timely repayments and minimizing non-performing loans through effective client coordination.
  • Finance and Reporting: Managed financial processes, ensuring accurate reporting and compliance while providing strategic insights to drive the department’s performance.
  • Office Administration: Managed the department's office functions, including scheduling meetings, filing important documents and handling correspondence with clients.
  • Client Communication: Managed client accounts by overseeing incoming and outgoing communications

Jonathan Hammond

Work experience
  • Customer Relations: Acted as the point of contact for all customer inquiries, resolving issues promptly and maintaining strong relationships with clients.
  • Office Support and Organization: Provided comprehensive office support, organizing meetings, preparing reports and managing communication with clients and staff.
  • File and Record Management: Ensured that client and office records were properly filed and maintained, overseeing the organization of both electronic and paper files.
  • HR and Recruitment Support: Assisted the HR team in the recruitment process, managing interviews and supporting onboarding procedures.
  • Reporting: Generated and prepared monthly financial and operational reports for management

Jonathan Hammond

Work experience
  • Client Communication: Managed incoming and outgoing calls and emails for the branch, providing support to clients and responding to inquiries.
  • Document Preparation: Prepared clients credit documentations, ensuring that all records were accurate and up-to-date.
  • File Management: Maintained thorough and accurate records for all loan accounts.
  • Scheduling: Coordinated client meetings and managed the branch manager’s calendar to ensure smooth appointment scheduling.

Jonathan Hammond

Work experience
  • Customer Service: Provided front-line support for customer inquiries, resolving issues and providing information on banking products.
  • Administrative Tasks: Handled incoming calls, organized mail, and managed customer records, ensuring all administrative tasks were completed efficiently.
  • Data Entry: Entered client information and transactions into banking systems, maintaining accurate and updated client records.

Jonathan Hammond

Education

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