About

Jonathan is a hardworking, dynamic, result-oriented, customer-centered and reliable banker focused on going above and beyond to support business and customers. He is fully trained in economics, statistics and banking procedures with an experience of over 4 years of showcasing top-notch customer s...

Skills

  • Teamwork
    10
  • Problem-Solving
    10
  • Leadership
    10
  • Banking
    10
  • Analytical Skills
    10
  • communication skills
    10
  • investment Banking
    10
  • Interpersonal skills
    10
  • Regulatory and compliance skills
    10
  • cross selling and marketing strategies
    10
  • honesty and integrity
    10
  • Risk Management
    10
  • Confidentiality
    10
  • R programming
    7
  • customer relationship building and management
    10
  • English
    10
  • Kiswahili
    10

Experience

Jonathan Apwoka

Education
  • Master of Science; Global Banking and Finance at   USIU - Africa

Jonathan Apwoka

Work experience
  • Processed daily customer transactions including cash deposits and withdrawals, wire transfers both internally and externally such RTGs, SWIFTS and EFTs (Electronic Funds Transfers) on behalf of the bank clients
  • Maintained and balanced cash drawers with zero discrepancies for 2 years
  • Processed International Money Transfers (IMT) such as, Western Union, MoneyGram, Ria, Transfast and Worldremit both receiving and sending while maintaining 100% compliance for both the service providers and the bank policies and procedures resulting in 100% audit pass rate
  • Promoted bank products including supreme banking services through cross-selling techniques thereby contributing to 10% increase in new accounts openings
  • Exercised supreme customer relationship management by providing excellent customer service through promptly and efficiently handling enquiries raised by the clients and resolving their issues to their satisfaction while maintaining turnaround time (TAT) thus ensuring a positive supreme banking experience
  • Enhanced client retention by offering competitive financial and investment advises including better call and fixed deposit rates which enabled high value clients to invest with the bank thus contributing to 15% growth in deposits for the branch thereby contributing positively to the kes 16B deposit mobilization for the branch
  • Contributed to about 10% growth in the branch's kes 4.5B loan book by making referrals of high value customers to the Credit Department
  • Directly assisted the branch Business Development Team to manage relationships with multilateral companies and corporations such as AfricaRE, OCP Africa and LSK ensuring the mobilization of deposits and revenue growth through both funded and non-funded income revenue streams.
  • Provided viable insights to the Branch Business Development Team on how to conduct market situation analysis to identify new business opportunities thereby developing strategies to capitalize on them.
  • Understood clients' businesses especially the branch corporate customers and tailored the bank's product offerings to meet their specific needs through trainings on how to use some of the customized internet banking services such as Eazzybiz and EazzyFX to make payments, pay salaries, negotiate FX rates and initiate other transactional banking services at their own convenience. This contributed to 30% digital channels uptake for the branch.
  • Directly collaborated with loan and investment schemes and other branch Institutional Banking RMs to ensure seamless deal implementation and maintain high service quality standards which increased customer loyalty and retention by about 20% for the branch.
  • Identified cross-selling opportunities and made referrals to other branch business lines based on in-depth knowledge of client needs
  • Provided continuous feedback on product acceptance in the market from the feedback I gathered from the my daily customer interactions and suggested improvements to the Business Development Team to enhance uptake.

Jonathan Apwoka

Work experience
  • Accurately and promptly processed customers financial transactions including cash deposits and withdrawals, and transfers
  • Managed and balanced cash drawers daily, ensuring there are no discrepancies
  • Verified and initiated large cash deposit and withdrawal transactions
  • Identified bank customers needs and recommended appropriate bank products and services that are relevant to their needs
  • Achieved the banks targets through cross selling of the banks new products and services
  • Addressed and resolved customer complaints and issues in a professional and timely manner, further ensuring that all sales and service activities were completed accurately and within established deadlines.
  • Supported business growth by planning and executing sales strategies, product demonstrations, and activations within the banking sector.
  • Developed and maintained strong relationships with clients, resulting in increased customer satisfaction and loyalty.
  • Assisted in the negotiation of terms and conditions with clients, maximizing revenue and profitability for the bank.

Jonathan Apwoka

Work experience
  • Managed and balanced teller drawers ensuring there are zero discrepancies
  • Participated in continuous work improvements by generating suggestions and engaging in problem solving activities to support teamwork
  • Worked closely with both corporate and retail customers in order to understand their needs and give them advises where need be thus providing excellent customer service and maintaining customer loyalty to the bank
  • Guided and led operations teams through market changes by establishing goals based on competitive analysis and contemporary performance targets

Jonathan Apwoka

Education
  • February, 2018 - December, 2022
  • Fulltime
  • Grade; 2nd Class

Jonathan Apwoka

Work experience
  • January, 2017 - December, 2017
  • Fulltime
  • Balanced teller drawers
  • Facilitated cross-department collaboration to ensure work deadlines were met effectively
  • Ensured compliance with the bank regulations and safety standards to mitigate risks when processing customers cash transactions
  • Improved customer satisfaction rates through proactive problem-solving and service excellence
  • Analyzed performance data to identify areas for improvement and implement strategic changes in the operations department

Jonathan Apwoka

Education
  • February, 2013 - December, 2016
  • Fulltime
  • Grade; A- [Minus]

Jonathan Apwoka

Education
  • January, 2005 - December, 2012
  • Fulltime
  • Grade; B+ [361 marks]

Related persons

andrew iminjili
KOECH KIPROB RODGERS Regional Coordinator at Farmingtech Solutions Limited