Skills

  • Customer service

Recommendations

Experience

Personal Assistant Responsibilities:
Reporting to senior management and performing secretarial and administrative duties.

Typing, formatting, and editing reports, documents, and presentations.

Entering data, maintaining databases, and keeping records.

Liaising with internal departments, answering calls, and making travel arrangements.

Managing internal and external correspondence on... behalf of senior management.

Scheduling appointments, maintaining an events calendar, and sending reminders.


Personal Assistant Requirements:
Bachelor of arts and social media in any related discipline

Certification in secretarial work, office administration, or related training.

1-2 years of experience as a personal assistant would be advantageous.

Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.

Advanced typing, note-taking, recordkeeping, and organizational skills.

Ability to manage internal and external correspondence.
 more
  • Office management
3   
Prospect and identify new clients to facilitate the development of the business.
Create and manage new accounts for new clients.
Prompt attention to all clients’ complaints and give concise feedback to management.
Follow up with client orders to ensure they are delivered to clients within stipulated time frame
Ensure that all financial requests and transactions are well handled with... dispatch
Ensure high levels of customer satisfaction through excellent customer service
Maintain outstanding business operations
Build strategic relationships and partner with key industry players, agencies and vendors
Accurately describe our service features and benefits to prospective clients
Follow all companies policies and procedures
Produce valuable and engaging content for our website and blog that attracts and converts our target groups

Requirements

Familiarity with service delivery in relation to project management
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills
Good computer skill, familiar with MS-Office Suite (Outlook, Excel and Word)
Ability to work within a fast-paced environment and diverse cultures.
Strong teamwork spirit, hard-working and self-motivated.
Basic understanding of marketing principles and customer service practices
Strong administration skills

Job Qualifications

Bachelor’s Degree in Business Administration or any other related course
Minimum of 2 years cognitive experience in working as a Sales Manager/Marketing Executive more
  • Sales
  • Marketing
  • Digital Advertising
Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry... clients, as needed.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Adhering to all company policies and procedures.

Requirements:

Bachelor degree from mass communication.

More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision making skills.
 more
  • Call center and Customer Service
  • Call agent
  • Customer service call strategies
  • Customer service