About

- Ensuaring accurate data input into Company's ERP system for purposes of relying timely and correct information to the production floor and billing of all customers. - Handling external and internal communication - Ensuring provision of timely and accurate Data as required by the variuos depertment.

Skills

  • Communication
    9
  • Teamwork
    9
  • Problem-Solving
    8
  • Creativity
    9
  • Leadership
    9
  • Inventory management
    9
  • Quality control
    9
  • Customer service
    9
  • Data Entry
    9
  • Data Quality Control and Assurance
    9
  • Customer Service and Support
    9
  • English and Kiswahili
    10

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Experience

John Mulindi

Work experience
  • Ensuring accurate data input into SACS Dispatch system, for purposes of relaying timely and correct information to the production floor and billing of all inflight and non-inflight customers.
  • Access to various provided customer portals (ERP) to retrieve passenger figures and special meals for update into SACS (ERP system).
  • Handling external and internal communication including – communicating customer orders to the relevant departments; communicating flight schedules to the production floor, communicating any changes as passed on by the customer, managing the company switchboard during out of office hours and when called upon.
  • Ensuring provision of timely and accurate data as required by the various departments.
  • Responsible for the input of flight information in SACS with passenger loads
  • Responsible in collating, entering and connecting sales data and ad hoc requests.
  • Guarantee full compliance with all regulatory requirements and company policies, maintaining the highest level of professionalism and integrity at all times.

John Mulindi

Work experience
  • Responsible for Departure Checks (D+1).
  • Initiate manual/ import of passenger and special meals for all international customers.
  • Access to various provided customer portals (ERP) to retrieve passenger figures and special meals for update into SACS (ERP system).
  • Manage the MDC portal for the paperless delivery slips and crew signoffs; ensuring that these are accurately and timely transferred to the correct SharePoint.
  • Generate delivery notes for user departments – inflight and non-inflight from SACS.
  • Guarantee full compliance with all regulatory requirements and company policies, maintaining the highest level of professionalism and integrity at all times.
  • Responsible for communication and updating the SACS ERP system i.e aircraft changes, increase and decrease of passenger meals.
  • Responsible for creating and maintaining extra flights in SACS system.

John Mulindi

Work experience
  • Conducted regular quality checks to uphold company policies and exceed customer expectations at KQ DRY STORES department.
  • Contributed to the development of innovative procedures and service offerings, making valuable contributions to elevate the overall customer experience.
  • Successfully collaborating with departmental team members in catering Dry Store operations for all Kenya Airways flights, ensuring strict adherence to safety protocols and maintaining superior quality standards.
  • Take charge of the preparation and delivery of dry store, beverages, and essential supplies to effectively support the needs of each aircraft.
  • Foster seamless collaboration with various departments to ensure smooth operations and utmost customer satisfaction.
  • Proactively train and mentor new colleagues, ensuring they grasp job responsibilities and adopt best practices.
  • Maintain meticulous records of inventory, expenses, and other key operational data for efficient management.
  • Guarantee full compliance with all regulatory requirements and company policies, maintaining the highest level of professionalism and integrity at all times.

John Mulindi

Education

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