About

I am writing to apply for position .As a dedicated and passionate individual I have 13 yrs retail experience working with customers .I have patient and caring personality

Skills

  • Retail
  • Makeup Artistry
    5
  • English

Experience

Johanna Tshepiso

Education
  • January, 2017 - December, 2018
  • Fulltime
  • Wedding planner

Johanna Tshepiso

Work experience
  • EXPERIENCE
  • 05/2019 - Current
  • Retail Sales Associate
  • Poetry boutique
  • Pretoria , South Africa
  • Worked flexibly across multiple customer access points.
  • Used downtime to clean store floor, rearrange product displays and restock shelves.
  • Resolved customer queries using active listening and problem-solving skills.
  • Used open-ended questioning to understand customer needs and recommend appropriate products.
  • Worked checkout and floor sales during peak seasonal trade periods.
  • Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
  • Displayed outstanding personal presentation and customer service in customer-facing role.
  • Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
  • Advised customers on current company products and services available, tailoring advice to suit customers' needs.
  • Found prospective clients and engaged customers to determine opportunities for upselling or cross-selling products and services.
  • Executed reductions, price changes or transfers of slow-moving items and set up special displays to encourage purchases.
  • Located products on customers' behalf and assisted with check-out upon request to complete sales.
  • Researched and understood current products and services, available features and pricing for use in advising clients.
  • Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Rotated stock on shelves, reducing stock waste and minimising store losses.
  • Demonstrated products to customers to show features and promote items.
  • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
  • Built displays of items for special promotions and updated signs with correct pricing.
  • Shared new products and promotions with customer to encourage sales.
  • Met sales targets through proactive promotion and excellent customer service.
  • Kept shelves neat, clean and organised through visual merchandising.
  • Advised customers on product range, price, delivery, warranties and product use.
  • Assisted in annual stocktaking through counting, record-keeping and documenting.
  • REFERENCE

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