About

CAREER OBJECTIVE. To join an interactive organization that offers me an opportunity to grow the organization and learn from the organization. To grow in my career and build on my skillset. To contribute to change in society while embracing diversity and inclusivity. I offer strong interpersonal skills, oral and written communication skills. I seek to be part of an organization that seeks development and betterment of a community as a whole.

Skills

  • Data entry and record keeping.
    9
  • Teamwork and collaboration skills.
    9
  • Customer Service and Support
    9
  • Agile Project Management
  • Fluent English and Kiswahili
    10

Experience

Jessica Waithera

Work experience
  • Offering superior customer experience to customers visiting the care desk outlet and ensuring the customer’s issues and requests are fulfilled.
  • Escalating customer issues to relevant teams and ensuring they are resolved.
  • Representing and growing the company brand.
  • Educating the customer on new and existing products and services.
  • Cross-selling and upselling company’s products and services to
  • achieve set goals and targets.

Jessica Waithera

Work experience
  • Offering superior customer experience to customers visiting the care desk outlet and ensuring the customer’s issues and requests are fulfilled.
  • Escalating customer issues to relevant teams and ensuring they are resolved.
  • Representing and growing the company brand.
  • Educating the customer on new and existing products and services.
  • Cross-selling and upselling company’s products and services to
  • achieve set goals and targets.

Jessica Waithera

Work experience
  • Acquired new customers for Safaricom telco through sim
  • registrations.
  • Represented the company brand and promoted their products and services.
  • Introduced new and existing products to customers for example neon phones, tunukiwa bundles.
  • Educated customers on how the network works and how to have an amazing experience while using its services.

Jessica Waithera

Education
  • Awarded a second-class upper division upon completion.

Jessica Waithera

Education
  • Studied computer packages where I gained computer literacy skills.