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JERRY CHIKA CHUKWU
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Customer Service Officer at INTELS NIGERIA LIMITED
since November, 2022
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Skills
Customer service
Data Science
Human Resources
Office management
Recruiting
Customer service-Call Control Strategies
9
Good Customer Service Skills
9
vegetable and fruits farming
10
Data Entry
9
Data Analyst using Power BI and Python
Experience
JERRY CHIKA CHUKWU
Work experience
Customer Service Officer
at
INTELS NIGERIA LIMITED
November, 2022 -
Fulltime
Escalating customers complaint and profiling solutions.
Good Phone Etiquette • Creative Thinking • Effective Presentation Skill • Negotiation Skill
Search Engine Optimization (SEO) • Content Marketing • Meta base •Salesforce
Cisco Application • Fresh Desk • Manage Engine • Business Objects • Slack & CRM personnel.Teachability •Database Management • Conflict Resolution
Microsoft Office Proficiency • Written and Oral Communication • Organizational Skill
Interpersonal Skill • Critical Thinking •Teamwork/Collaboration • Empathy
JERRY CHIKA CHUKWU
Work experience
Customer Service Agent
at
Airtel Nigeria
September, 2009 - August, 2011
Fulltime
Call tracking, customers care relationship, providing helpful information to customers/sim registration, organizational motivator and KYC team for Benue and environs.
Ensured customers’ request and complaints were escalated to the responsible unit Airtel-wide to ensure resolution within the TAT promised to customers.
Kept records of customers’ interactions and complied reports on overall customers’ satisfaction.
Identified opportunities to cross sell the products and services of the firm with every e-mail, chat or inbound call interaction Responded to over 90 e-mails, calls or chat daily and resolved 95% of queries without escalating to supervisors. Ensured customers’ request and complaints were escalated to the responsible unit bank-wide to ensure resolution within the TAT promised to customers. Kept records of customers’ interactions and complied reports on overall customers’ satisfaction. Identified opportunities to cross sell the products and services of the bank with every e-mail, chat or inbound call interaction.
Skills: Problem Solving · Customer Support · Customer ExperienceCall tracking, customers care relationship, providing helpful information to customers/sim registration, organizational motivator and KYC team for Benue and environs. Ensured customers’ request and complaints were escalated to the responsible unit Airtel-wide to ensure resolution within the TAT promised to customers. Kept records of customers’ interactions and complied reports on overall customers’ satisfaction. Identified opportunities to cross sell the products and services of the firm with every e-mail, chat or inbound call interaction Responded to over 90 e-mails, calls or chat daily and resolved 95% of queries without escalating to supervisors. Ensured customers’ request and complaints were escalated to the responsible unit bank-wide to ensure resolution within the TAT promised to customers. Kept records of customers’ interactions and complied reports on overall customers’ satisfaction. Identified opportunities to cross sell the products and services of the bank with every e-mail, chat or inbound call interaction. Skills: Problem Solving · Customer Support · Customer Experience
Skills: Retail · Sales · Administration · Customer Support · Customer Service Management · Time Management · Customer Relationship Management (CRM
JERRY CHIKA CHUKWU
Education
B.sc Chemistry
at
Federal University Of Agriculture Makurdi
September, 2005 - July, 2011
Fulltime
Environmental Chemistry
Clinical Chemistry
Basic Chemistry
Copyright 2024
English
Українська
Русский
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