Skills

  • Customer service
  • Data Science
  • Human Resources
  • Office management
  • Recruiting
  • Customer service-Call Control Strategies
    9
  • Good Customer Service Skills
    9
  • vegetable and fruits farming
    10
  • Data Entry
    9

Experience

JERRY CHIKA CHUKWU

Work experience
  • Escalating customers complaint and profiling solutions.
  • Good Phone Etiquette • Creative Thinking • Effective Presentation Skill • Negotiation Skill
  •  Search Engine Optimization (SEO) • Content Marketing • Meta base •Salesforce
  •  Cisco Application • Fresh Desk • Manage Engine • Business Objects • Slack & CRM personnel.Teachability •Database Management • Conflict Resolution
  •  Microsoft Office Proficiency • Written and Oral Communication • Organizational Skill
  •  Interpersonal Skill • Critical Thinking •Teamwork/Collaboration • Empathy

JERRY CHIKA CHUKWU

Work experience
  • September, 2009 - August, 2011
  • Fulltime
  • Call tracking, customers care relationship, providing helpful information to customers/sim registration, organizational motivator and KYC team for Benue and environs.
  •  Ensured customers’ request and complaints were escalated to the responsible unit Airtel-wide to ensure resolution within the TAT promised to customers.
  •  Kept records of customers’ interactions and complied reports on overall customers’ satisfaction.
  •  Identified opportunities to cross sell the products and services of the firm with every e-mail, chat or inbound call interaction Responded to over 90 e-mails, calls or chat daily and resolved 95% of queries without escalating to supervisors.  Ensured customers’ request and complaints were escalated to the responsible unit bank-wide to ensure resolution within the TAT promised to customers.  Kept records of customers’ interactions and complied reports on overall customers’ satisfaction.  Identified opportunities to cross sell the products and services of the bank with every e-mail, chat or inbound call interaction.
  • Skills: Problem Solving · Customer Support · Customer ExperienceCall tracking, customers care relationship, providing helpful information to customers/sim registration, organizational motivator and KYC team for Benue and environs.  Ensured customers’ request and complaints were escalated to the responsible unit Airtel-wide to ensure resolution within the TAT promised to customers.  Kept records of customers’ interactions and complied reports on overall customers’ satisfaction.  Identified opportunities to cross sell the products and services of the firm with every e-mail, chat or inbound call interaction Responded to over 90 e-mails, calls or chat daily and resolved 95% of queries without escalating to supervisors.  Ensured customers’ request and complaints were escalated to the responsible unit bank-wide to ensure resolution within the TAT promised to customers.  Kept records of customers’ interactions and complied reports on overall customers’ satisfaction.  Identified opportunities to cross sell the products and services of the bank with every e-mail, chat or inbound call interaction. Skills: Problem Solving · Customer Support · Customer Experience
  • Skills: Retail · Sales · Administration · Customer Support · Customer Service Management · Time Management · Customer Relationship Management (CRM

JERRY CHIKA CHUKWU

Education
  • Environmental Chemistry
  • Clinical Chemistry
  • Basic Chemistry
 

Copyright 2024



welcome@gainrep.com