About

Strategic event and operations leader with nearly 15 years of experience managing complex, multi-city programs for live events, including large-scale productions for Candlelight Concerts. Known for leading concurrent events across multiple markets, aligning teams and logistics, and maintaining consistent quality at scale. Combines creative problem-solving with operational rigor to deliver calm, reliable execution in fast-paced environments.

Skills

  • Transport and logistics
    10
  • • Proficient in Microsoft Office Suite
    10
  • Team management and leadership
    10
  • Payroll Management
    10
  • Recruiting
    10
  • Information systems
    10
  • Event planner
    10
  • Event Manager
    10
  • Live Event Production
    10

Experience

Jen Hagerty

Work experience
  • Regional Event Manager - Washington State at   Fever
  • Lead end-to-end operations for multi-city Candlelight Concert programs across Washington State, overseeing concurrent events in multiple venues and markets
  • Manage regional staffing for 80+ contractors and venue staff, including scheduling, onboarding, performance tracking, and issue resolution
  • Coordinate all event logistics, including load-ins and load-outs, AV requirements, equipment transport, storage runs, and on-site timelines
  • Serve as primary point of contact for venues, musicians, vendors, and internal stakeholders to ensure consistent execution and brand standards
  • Develop and maintain detailed operational plans, schedules, and documentation to support repeatable, scalable execution
  • Oversee merchandise logistics and sales operations, including inventory management, reconciliation, and reporting
  • Anticipate and mitigate operational risks in fast-paced, live environments, resolving issues in real time with minimal disruption to guest experience
  • Ensure high-quality audience experiences by managing guest flow, front-of-house operations, and on-site problem solving
  • Track event outcomes, staff performance, and operational metrics to inform continuous improvement

Jen Hagerty

Work experience
  • Dispatch Operations Assistant Manager at   Burning Man
  • Designed and owned internal operations intelligence systems supporting real-time decision-making across a large, decentralized organization
  • Built and maintained a centralized, searchable knowledge base aggregating critical operational data, contacts, communication channels, and escalation paths without a pre-existing source of truth
  • Developed cross-functional after-hours incident response and escalation frameworks to ensure continuity of operations when leadership was offline
  • Authored escalation playbooks for all departments, defining priority thresholds, response logic, decision authority, and fallback procedures
  • Architected interdependent escalation workflows linking multiple departments, enabling coordinated response to complex, multi-system incidents
  • Translated fragmented, informal knowledge into structured, repeatable systems that improved response speed, accuracy, and cross-team alignment
  • Served as a key operational bridge between teams, improving communication efficiency and reducing ambiguity during high-impact incidents
  • Continuously updated systems and documentation in dynamic environments to reflect changing conditions, personnel, and operational risks