About

IT professional and U.S. Army veteran with 10+ years of experience providing Tier 1/2 technical support, desktop support, hardware/software troubleshooting, asset management, system deployments, and IT operations. Experienced supporting enterprise environments, coordinating vendors, managing hardware lifecycles, and resolving technical issues both remotely and on-site. Strong communicator with a proven ability to quickly learn new technologies and provide reliable solutions in fast-paced environments.

Skills

  • Desktop support
  • IT support skills like troubleshooting and repair
  • IT asset management
  • Computer Networking & Internet
  • Windows OS
  • Virtual machines

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Experience

Jason Hedly

Work experience
  • Provided on-site and remote Tier 1/2 technical support for hardware, software, operating system, and connectivity issues.
  • Created, updated, and resolved helpdesk tickets while documenting resolutions and creating SOP’s.
  • Served as the primary point of contact for visiting IT vendors, coordinating on-site service activities, and ensuring minimal disruption to daily operations.

Jason Hedly

Work experience
  • Asset Manager, Senior Field Technician at   Raytheon
  • Diagnosed and resolved hardware, software, and connectivity issues remotely and on-site, coordinating parts procurement and repairs to minimize downtime.
  • Scheduled appointments and refreshes for users’ assets with newer devices and assisted with data retention and transfers.
  • Managed all incoming assets and performed a monthly wall to wall site inventory on weekends.
  • Processed assets and equipment for data wipes, destruction, or recycling in accordance with IT policies.

Jason Hedly

Work experience
  • Coordinated with users to schedule times for their computers to be available for migrations and upgrades.
  • Deployed specified equipment and peripherals to workstations to make them Epic compliant.
  • Created and maintained print queues on print servers, developing installation batch files for deployment technicians.
  • Resolved tickets in a break/fix environment while problems arose during deployments.

Jason Hedly

Work experience
  • Provided network, desktop, application, and other technical support for a 400+ employee organization, independently managing a broad range of infrastructure and end-user issues.
  • Patched old server configuration to provide an indefinite amount of life while a new server setup was ordered, configured, installed, and deployed.
  • Quickly responded to and fixed a wide range of user requests dealing with hardware, software, and network configuration issues.

Jason Hedly

Work experience
  • Upgraded system memory and reimaged computers from Windows XP to Windows 7 as part of a large-scale operating system deployment.
  • Identified computers approaching warranty expiration, coordinated hardware replacements, and migrated user profiles and data to new machines.
  • Decommissioned outdated computers, salvaging and repurposing functional internal components to support hardware reuse and reduce costs.

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