Skills

  • Administration
  • Banking
  • Business Development
  • Customer service
  • Digital Advertising
  • Office management
  • Project Management
  • Retail
  • ICT
  • English
    10
  • Kiswahili
    10

Experience

Jared Jason

Work experience
  • Roles:
  • System Administration: Managing and maintaining servers, networks, and other IT systems to ensure optimal performance, security, and availability.
  • User Support: Providing technical assistance and troubleshooting for employees, including software installation, hardware configuration, and resolving IT-related issues.
  • IT Security: Implementing and enforcing security measures to protect the company's data, networks, and systems from unauthorized access, malware, and other threats.
  • Backup and Disaster Recovery: Developing and maintaining backup strategies and disaster recovery plans to safeguard critical data and ensure business continuity in the event of unforeseen incidents.
  • Software and Hardware Procurement: Evaluating, selecting, and purchasing IT software and hardware solutions that align with the company's needs and budgetary constraints.
  • Documentation and Training: Creating and maintaining documentation, manuals, and training materials to facilitate knowledge sharing and ensure efficient use of IT resources.
  • Duties:
  • Monitoring system performance and addressing any issues or anomalies promptly to minimize downtime and disruptions.
  • Conducting regular audits and assessments to identify potential vulnerabilities and compliance gaps, and implementing remediation measures as necessary.
  • Collaborating with other departments and stakeholders to understand their IT requirements and provide tailored solutions and support.
  • Staying abreast of emerging technologies, industry trends, and best practices to continuously enhance the company's IT infrastructure and services.
  • Managing vendor relationships and contracts to ensure timely delivery of services and adherence to service level agreements (SLAs).
  • Participating in IT projects and initiatives, such as system upgrades, migrations, and expansions, from planning and implementation to post-deployment support and evaluation.
  • Achievements:
  • Implemented a robust backup and disaster recovery solution that reduced data loss risks and enhanced the company's resilience to IT disruptions.
  • Strengthened the company's cybersecurity posture by deploying advanced threat detection and prevention mechanisms, resulting in a decrease in security incidents.
  • Streamlined IT procurement processes and negotiated favorable terms with vendors, resulting in cost savings and improved resource allocation.
  • Conducted comprehensive user training sessions and documentation updates, leading to increased user productivity and proficiency in IT tools and systems.
  • Successfully upgraded legacy systems and migrated critical applications to modern platforms, improving performance, scalability, and compatibility.
  • Received positive feedback from stakeholders and colleagues for consistently providing responsive and effective IT support, contributing to overall employee satisfaction and operational efficiency.
 

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