About

Dedicated Communications and Healthcare Operations Specialist with extensive experience in provider relations, claims dispute resolution, and strategic public messaging. Proven track record of navigating complex healthcare workflows, resolving multi-tier billing discrepancies, and de-escalating high-stakes inquiries with empathy and regulatory precision. Combines a strong academic foundation in Communications with specialized expertise in severe weather emergency management to deliver clear, impactful messaging across healthcare, financial, and community settings. Seeking remote or hybrid roles focused on Provider Relations, Patient Access, and Crisis/Public Communications

Skills

  • Communication and Journalism
    7
  • Writing
    6
  • Customer Service and Support
    8
  • Critical thinking and problem solving
    8
  • Artificial Intelligence (AI)
    4
  • Public speaking
    8
  • research and analysis
    7
  • Healthcare
    7
  • weather forecasting
    7

Experience

Jana Adams

Work experience
  • Served as a primary point of contact for healthcare providers, delivering clear, professional guidance on network policies, credentialing status, and operational workflows.

Jana Adams

Work experience
  • Streamlined end-to-end resolution of complex provider disputes and billing inquiries, reducing resolution turnaround time while maintaining strict compliance with healthcare regulatory guidelines.

Jana Adams

Education
  • August, 2017 - December, 2020
  • Fulltime
  • Weather Forecasting

Jana Adams

Work experience
  • Analyzed medical claim documentation, identified root-cause administrative or billing errors, and collaborated across departments to reconcile payment discrepancies efficiently.

Jana Adams

Work experience
  • October, 2013 - October, 2015
  • Fulltime
  • Applied advanced conflict de-escalation techniques to resolve high-stress customer situations with empathy, clear communication, and professional tact.

Jana Adams

Education
  • Communications
  • Concentration area: Broadcast Journalism

Jana Adams

Education
  • August, 2004 - December, 2006
  • Fulltime
  • General Studies
  • Concentration area: General Science and Mathematics

Jana Adams

Education