About

am a highly skilled and experienced Information Technology professional. I have a drive for serving as a dedicated IT support specialist and energetic team member adept assisting in soliving day-to-day user and organization's IT needs. My client management skills enable me to deliver ICT services effectively. I am eager to take on different challenges in order to further improve my IT skills

Skills

  • Virtualization
    7
  • Data Loss Prevention
    7
  • Windows OS
    9
  • Ubuntu
    7
  • Computer Networking & Internet
    10
  • Firewalls
    7

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Experience

James Shiraho

Work experience
  • February, 2024 - November, 2024
  • Fulltime
  • Collaborated with sales team to develop and conduct technical presentations to promote products to prospective customers
  • Resolving customers' issues and questions regarding the technical aspects of the company's solutions.
  • Deployment and implementation of products onto customers' environments.
  • Developing and maintaining technical product knowledge, enabling effective communication with customers

James Shiraho

Work experience
  • Scouting for innovations within Kakamega county.
  • Pitching the innovation initiative to education institutions within the county.
  • Providing regular updates to evaluators regarding the progress of the innovators.
  • Guiding and suppprting the innovators throughout the evaluation process.

James Shiraho

Work experience
  • September, 2020 - December, 2021
  • Fulltime
  • Set up hardware and software configurations to meet network performance requirements.
  • Diagnosed and solved network problems and relevant software faults.
  • Configured hardware devices and software to set up work stations for employees.
  • Assisted in maintaining and monitoring the data centre environment, infrastructure and network to ensure systems run effectively and efficiently.
  • Assited in creating and managing user accounts in the microsoft Active Directory.

James Shiraho

Education

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