About

Am a conscientious and professional administrative assistant with extensive experience in administration, secretarial roles and executive/personal assistant.

Skills

  • Administration
    8
  • English and Kiswahili
    9

Experience

Jacob Wambua

Education

Jacob Wambua

Work experience
  •  Staffs leave reconciliation and updating once taken.
  •  Booking and updating meeting calendars for directors and project managers.
  •  Application of visas for directors & staff.
  •  Monitoring the employees’ attendance and making a detailed report.
  •  Sitting in for PA to the chairman.
  •  Assisting directors on some of their personal errands.
  •  Managing large amounts of incoming phone calls.
  •  Preparing weekly and monthly reports Meeting clients and potential clients virtually/physically to evaluate needs or promote products and services.
  •  Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  •  Keeping records of customer interactions, processing customer accounts and filing documents
  •  Following communication procedures, guidelines and policies.
  •  Taking the extra mile to engage customers

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