About

Results-oriented and detail-oriented professional with over 4 years of experience in providing exceptional customer service and administrative assistance. Demonstrated ability to effectively communicate and build rapport with audiences across diverse backgrounds. Skilled in streamlining operations, executing communication strategies, and ensuring customer satisfaction. Strong team player with excellent problem-solving and analytical skills. Committed to delivering a positive customer experience while achieving organizational objectives. Proven ability to work across different organizational levels with internal and external stakeholders, senior management, consultants, and other partners to drive organization's long-term objectives

Skills

  • Communication
    10
  • Teamwork
    9
  • Problem-Solving
    8
  • Creativity
    8
  • Leadership
    7
  • Administration
    10
  • Advertising
    9
  • Business Development
    7
  • Customer service
    10
  • Digital Advertising
    10
  • Management
    8
  • Marketing
    9
  • Office management
    10

Experience

Jackline Ngugi

Work experience
  • January, 2019 - January, 2021
  • Fulltime
  • Provided excellent customer service by resolving inquiries and addressing concerns, contributing to the growth of the organization's reputation and brand.
  •  Increased operational efficiency by implementing streamlined processes, resulting in a 20% improvement in administrative support to managers and departments.
  •  Enhanced communication systems between departments, ensuring effective information flow and coordination with the Office of the Vice Chancellor.
  •  Collaborated with cross-functional teams to centralize the database, resulting in a 10% improvement in information retrieval.
  •  Leveraged social media platforms such as Youtube, Instagram and Facebook to deliver content and engage with the institutions internal and external stakeholders.
  •  Mentored and trained new employees on communication systems and provided guidance on writing and editing.
  •  Implemented administrative programs that reduced redundancy, streamlined processes, and improved daily operations.
  •  Improved communication between senior management and departments by streamlining the department scheduling system.
  •  Secretariate to the University Senate and University Management Board, taking of minutes and summarizing action points for the Office of the Vice Chancellor.
  •  Carrying out research and assisting in collection of research material as directed

Jackline Ngugi

Work experience
  • Implemented and maintained an effective record system that safeguarded student academic records, maintained an effective and reliable physical and electronic archive system as well as ensured efficient back-up of data.
  •  Delivered exceptional customer service, resolving inquiries and concerns.
  •  Coordinated production of exams, ensured their safe custody and developed inventory of all examinations past papers produced every trimester.
  •  Developed and maintained an inventory of academic certificates, transcripts and result-slips.
  •  Consolidated master timetable for University examinations.
  •  Compiled accurate counters for exam production as provided by the admissions records i.e. nominal roll, class attendance lists.
  •  Supported faculty board moderation process by providing relevant graduation reports.
  •  Released and received examination material during exam administration periods and provided progress reports on assigned programmes

Related persons

nyamamba benProcurement, Supply Chain