Skills

  • Banking
  • Customer service
  • Management

Experience

Jacinta Kinyili

Work experience
  • Customer Service Manager - Cash in Transit (CIT) at Security Group Africa Ltd
  • June 2013 to April 2018
  • Duties & Responsibilities
  • Reporting to the General Managing Director and a member of the Regional Senior Leadership Team:-
  • Respond to customer inquiries and concerns in a timely manner and create customized solutions.
  • Handle customer accounts and resolve complaints, evaluate customer needs and recommend the most appropriate products and services over the phone.
  • Monitored the mails received at the centre and facilitated effective routing of the same.
  • Manage and update petty cash record, cash books and CIT records.
  • Responsible for the safety, security and insurance of all cash in transit resources and facilities.
  • Communicate effectively with customers and co-workers through a variety of channels including email, phone and through the use of various office machines.
  • Responsible for transport and logistics- organize flights and accommodation for cash in transit staff delivering high value goods to clients in and outside Kenya. Managing the scheduling of deliveries to clients.
  • Organising campaigns to create awareness of SGA products/services, creating a personalised approach to sales/marketing, and establishing accessible channels for prompt resolution of client issues.
  • Visit and telephone cash in transit clients on a regular basis to maintain a strong working relationship.
  • Collaborate and communicate effectively with all departments and senior management.
  • An active member of the region’s cash in transit committee and worked closely with other organizations e.g. banks, security firms and government intelligence (including mainstream police and other units).
  • Conduced staff training (new & refresher) on customer service, the company’s safety, security policies.
  • Maintained customer confidentiality, privacy and security.
  • Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures.

Jacinta Kinyili

Education
  • January, 1990 - December, 1992
  • Fulltime
  • Bachelor of Economics

Related persons

Patricia Nzilu -ChamiaProgram coordinator at American Friends Service Committee (AFSC)
Betty IkobeAdministration, Education, Human Resources