Skills

  • Customer service
  • Digital Advertising
  • Marketing
  • Retail
  • Sales
  • Teaching

Experience

Ivyrose Wanjiku

Work experience
  • Customer Experience Enhancement
  • Gathering and analyzing client reviews to improve customer experience.
  • Developing a Customer Experience Improvement Strategy focusing on claims processing, communication protocols, and call center operations.
  • Integrating Minet’s HEART principles into the Minet Me Experience to ensure a customer-centric approach.
  • 2. Marketing and Corporate Communications
  • Organizing and promoting events, such as the “A Mile for Good” Fun Run and the Little Cab Motor Insurance launch.
  • Preparing articles, including one on Minet Kenya's support for children with cerebral palsy.
  • Handling internal and external communication efforts to enhance Minet’s brand positioning.
  • 3. Claims Processing Optimization
  • Designing a claims processing flow diagram to streamline operations.
  • Identifying bottlenecks in claims assessment and suggesting improvements.
  • 4. Strategic Initiatives & Employee Training
  • Exploring Parsepeo learning app integration for employee training.
  • Supporting employee motivation and engagement strategies.
  • 5. Event Planning & Stakeholder Engagement
  • Organizing fundraising and CSR initiatives to strengthen Minet’s community impact.
  • Engaging corporate sponsors, media, and industry stakeholders for key events.

Ivyrose Wanjiku

Work experience
  • 1. Marketing Communications & Branding
  • Managed internal and external communications to enhance MSK’s brand presence.
  • Created marketing materials and content to support MSK initiatives.
  • 2. Event Planning & Coordination
  • Assisted in organizing MSK’s marketing events, including networking forums, award ceremonies, and training sessions.
  • Coordinated with stakeholders, sponsors, and media partners for successful event execution.
  • 3. Digital & Social Media Marketing
  • Contributed to MSK’s social media strategy to increase engagement and visibility.
  • Managed content creation, scheduling, and audience interaction.
  • 4. Membership Engagement & Growth
  • Developed strategies to increase MSK membership and retain existing members.
  • Responded to inquiries and provided support to members.
  • 5. Public Relations & Industry Networking
  • Strengthened relationships with key industry players and corporate partners.
  • Promoted MSK’s vision and initiatives through press releases and partnerships.

Related persons