About

Dr. Ismail Ndifuna is a Certified Success Coach and Trainer with a rich background in coaching individuals to navigate challenges in health, career, relationships, and personal development since 2009. With 18 years of experience as an International Civil Servant at the United Nations, Dr. Ndifuna has played a pivotal role in recruitment and staff development. He now dedicates his expertise to empowering young people to transform their life stories into actionable visions. https://bio.site/Dr_Ismail.Ndifuna

Skills

  • Teamwork
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  • Problem-Solving
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  • Creativity
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  • Leadership
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  • career coaching
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Experience

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Judith's Initiative Saves the Day
It was a busy Monday morning at Concepts Café, where Judith worked part-time as a cashier. The café had just opened, and customers were already lining up for their morning coffee. The manager, Ms. Nakadama, was nowhere to be seen, and the head barista, Sumaya, looked increasingly frustrated—the espresso machine had suddenly stopped working.


Judith noticed... the growing tension in the café. Customers were beginning to complain, and the junior baristas were panicking. While some employees waited for instructions, Judith sprang into action. She quickly approached Sumaya. "I've seen the repair manual in the back office," she said confidently. "Let me grab it, and we can try troubleshooting before calling maintenance."

Sumaya, surprised but relieved, nodded. Judith found the manual, scanned the troubleshooting section, and identified the problem—a loose water filter. She instructed Sumaya to check and tighten it. Within minutes, the machine roared back to life.

The café resumed service, and customers were pleased. Just as things settled, Ms. Nakadama arrived, surprised to see everything running smoothly. "What happened?" she asked.

Sumaya smiled and pointed at Judith. "She took charge, found the solution, and saved the morning rush."

Judith didn’t wait for someone else to take action—she stepped forward, assessed the situation, and found a solution before the problem escalated.

This was a real case of initiative at Concepts Cafe where we provide workspace and add on F&B and Secretarial .services for students, corporate workers, and Business travleller. Share a case of initiative at your work place in the comments below.


 
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