About

isaac monametsi is a skilled leader with extensive experience in managing and motivating call centre teams. He excels in performance management by tracking key metrics and setting targets, as well as coaching and training agents to enhance their skills and productivity.

Recommendations

Pretty Shabangu

8/18/2026
10

"*Leadership & Management*
- *Team Leadership*: Managed, coached, and motivated a team of call centre agents
- *Performance Management*: Tracked KPIs, call metrics, QA scores, and set targets
- *Coaching & Training*: Onboarded new agents and upskilled team on product/process
- *Conflict Resolution*: Handled escalations and difficult member/public calls

*Call Centre Operations*
- *Customer Service Excellence*: High standard of phone etiquette and problem-solving
- *CRM Systems*: Proficient in logging calls, capturing data, and reporting
- *Quality Assurance*: Monitored calls and gave feedback to improve service delivery
- *Campaign/Engagement Drives*: Experience with voter engagement, outreach, and public campaigns

*Core Professional Skills*
- *Communication*: Clear verbal and written communication with diverse South African audiences
- *Political Awareness*: Understanding of DA policies and public service messaging
- *Data & Reporting*: Excel, call dashboards, daily/weekly team reports
- *Problem Solving*: Quick thinking under pressure
- *Time Management*: Meeting deadlines in a fast-paced environment

*Soft Skills*
- Empathy, Resilience, Accountability, Public Speaking, Team Building"

Related persons

Pretty Shabangu

8/18/2026
10

"*Leadership & Management*
- *Team Leadership*: Managed, coached, and motivated a team of call centre agents
- *Performance Management*: Tracked KPIs, call metrics, QA scores, and set targets
- *Coaching & Training*: Onboarded new agents and upskilled team on product/process
- *Conflict Resolution*: Handled escalations and difficult member/public calls

*Call Centre Operations*
- *Customer Service Excellence*: High standard of phone etiquette and problem-solving
- *CRM Systems*: Proficient in logging calls, capturing data, and reporting
- *Quality Assurance*: Monitored calls and gave feedback to improve service delivery
- *Campaign/Engagement Drives*: Experience with voter engagement, outreach, and public campaigns

*Core Professional Skills*
- *Communication*: Clear verbal and written communication with diverse South African audiences
- *Political Awareness*: Understanding of DA policies and public service messaging
- *Data & Reporting*: Excel, call dashboards, daily/weekly team reports
- *Problem Solving*: Quick thinking under pressure
- *Time Management*: Meeting deadlines in a fast-paced environment

*Soft Skills*
- Empathy, Resilience, Accountability, Public Speaking, Team Building"