Skills

  • Accounting
  • Administration
  • Banking
  • Business Development
  • Customer service
  • Finance
  • Management
  • Office management
  • Project Management
  • ICT
  • IT

Recommendations

Marcelline Awuor

3/11/2026
Provided a score of  
10
  for Isaac Karanja

Experience

Isaac Karanja

Work experience
  • Transaction Processing and Reconciliations:
  • a. Reconciling utilities and bill payments i.e. kplc, Nairobi water, Dstv, Gotv, Star Times and Airtime for safaricom, Airtel, Telkom.
  • b. Reconciliation of accounts for money collected on behalf of utility and bill vendors i.e. Airtime, Nairobi water, KPLC, and Gotv and Dstv. And Star Times
  • c. Liaising with external service vendors on payments and reconciliation of payments for correct payment of their dues for services offered through their platforms
  • Customer Support Collaboration:
  • a. Provide Support to Customer Service teams through answering queries raised from their departments to enable them answer customers effectively
  • b. Responding to queries raised by clients on payment of utilities and bills raised through service desk
  • c. Facilitating management of Company’s Mobile money system and customers (M-pesa and Airtel)
  • d. Investigating client queries for clarification and reverse transactions that did not hit accounts
  • Documentation and Reporting:
  • a. Scheduling reporting to the senior management through providing reports from SQL systems such as T24 System Aid and Asana
  • b. Providing detailed reports which include the numbers and amounts of all utility payments done through external service vendor platforms (Elma) for analysis by senior management
  • c. Analyze range of possible solutions and presented findings to leadership.
  • d. Provide solutions to issues and queries raised by clients via the service desk through customer service
  • Process Improvement:
  • a. Sorting of client accounts and matching phone numbers in Service Vendors Platforms (Elma) with client accounts to match to enable them transact efficiently
  • b. Provide training and training supervision to new staff on areas like m-pesa, airtel, Clirec recon, and utilities, KYC and AML procedures
  • Technology Integration:
  • a. Training with external service vendors (Craft Silicon) on how to intake, on board client and transactions done through their platforms i.e. Elma
  • b. Handling the maintenance of core banking systems (T24) data as an SQL
  • Ad Hoc Tasks:
  • a. Conduct investigations and support on all transactions raised by Risk and compliance departments and providing statements of transactions logged on External Service Vendors Platforms (Elma) for KYC and AML verification
  • b. Provide any assistance that is required of me

Isaac Karanja

Work experience
  • Prepared and reviewed operational reports and schedules to establish accuracy and efficiency.
  • Recruited and monitored third-party contractors to complete tasks beyond scope of internal personnel expertise.
  • Communicated regularly with external and internal personnel to understand and meet their needs.
  • Monitored internal systems and processes to quickly identify and address issues.
  • Consulted with business professionals to offer guidance on best practices and business operations.
  • Resolved or escalated business problems to keep operations moving smoothly.
  • Forecasted future trends and demand to inform data-driven business decisions.
  • Recommended improvements to current business processes with evidence-based advice.
  • Oversaw integration of upcoming plans into daily business operations.
  • Devised emergency plans to guarantee continuity of critical business processes.
  • Developed and implemented procedures and policies to help support organizational goals.
  • Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks.
  • Monitored performance metrics focused on driving results of key business areas.
  • Automated business processes for improved speed and accuracy.
  • Collected and documented data from variety of sources to compile complete picture of business operations.
  • Reviewed accounts daily to determine areas in need of improvement and strategies for correcting faults.
  • Produced weekly reports outlining operational successes and gaps for use of senior management team.

Isaac Karanja

Work experience
  • Carried out efficient customer service delivery
  • Responsible for followup of defaulters so as to recover loan balances
  • Monitoring of the branch portfolios on loan recovery and disbursment
  • Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.
  • Closed long-term agreements through skillful negotiation.
  • Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
  • Prepared reports and presentations detailing business development activities and outlining new initiatives.
  • Surpassed sales and customer service targets, consistently exceeding established KPIs.
  • Researched prospective clients to develop and execute cold call lists.
  • Created short-term and long-term goals for business team to achieve objectives.
  • Identified cross-selling opportunities through ongoing customer needs analysis.
  • Developed business plans to establish revenue and growth.

Related persons

Boniface YatichBusiness Development Officer at Kenya Women Microfinance Bank (KWFT)
Marcelline Awuor Underwriting at CIC Insurance

Marcelline Awuor

3/11/2026
Provided a score of  
10
  for Isaac Karanja