About

Highly productive and interactive Customer Experience Officer with 6 years of experience in customer management, customer service coordination, performance management, and account management. Boasts track record of leading new customer experience strategy, enhancing onboarding flow of new customers, improving customer journey across all channels, and spearheading the creation of customer satisfaction survey to increase overall customer satisfaction rating. Verifiable ability to create employee training programs, analyze data to identify trends in customer preference and complaints, improve customer loyalty, and conduct research to identify new opportunities for improving customer experience. Well-versed in customer engagement through exceptional interpersonal relations for customer retention.

Related persons

CHRISTOPHER KIPKORKORProtection Officer at Department of refugee services