Iddah Kariuki

Connections 10
Reputation 10

Clinical Psychologist at self employed

since January, 2021

de***ah@gmail.com

Skills

Microsoft Office
Management
Microsoft Word
English
Typing Skills
Excel
Customer service
Ms office
Marketing
Office management
Sales
Product management
PR

Recommendations

Vincent Emmanuel Mwangi

3/11/2024

"Without a doubt, Iddah Kariuki is by far one of the best counselors one would ever want. Of most importance is her utmost commitment to each client. Iddah Kariuki connects easily with people in a way most do not and with her mastery in verbal communication, she becomes an even worthwhile counselor"

Stephen Kabasa

7/8/2022

"Great in psychology"

2 recommendations in total

See all recommendations

Experience

Iddah Kariuki

Work experience

Clinical Psychologist at self employed

2021 -
Parttime

Seeing clients with mental health problems and emotional difficulties

Iddah Kariuki

Work experience

Counseling Psychologist at Eden House Foundation

May, 2020 - December, 2020
Fulltime

Counselling support services for general mental well-being as well as specialized addiction counseling

Iddah Kariuki

Work experience

Assistant Manager Customer Service at Burn manufacturing

February, 2015 - December, 2018
Fulltime

Up until December 2018, I worked as an Assistant After-Sales Manager at Burn Manufacturing, a company that is the sole manufacturer and seller of the cook stove ‘JIKOKOA’ which has helped to transform Kenyan communities especially the livelihoods of Women, by helping to minimize the cost of fuel for cooking, conserve energy as well as providing sustainable solutions to the problem of Environmental degradation. I transitioned into this role after having served as a customer care representative for 3 years in the same organization.
As a Customer Service Representative, I was the key person who managed the entire database of almost 200,000 registered JIKOKOA cook stove customers, through a platform known as ECHOMOBILE. Through this platform, I was able to daily address the concerns and questions of all customers who are in our system and who registered their cook stove warranties. My daily work involved replying to emails, inboxes on the EM platform, receiving calls and making calls to customers. I was also in charge of Warranty repairs, in organizing how our Nationwide customers could access the fifty repair stations we have set up for this purpose. As the After-Sales assistant manager, I assumed a supervisory role over activities carried out by other customer service representatives.
The last three months of my tenure saw me transition into client relationship management with a business to business sales perspective where I also learnt to use other databases such as Hub-spot and Sage for client account management. The key role of this position was to support and advice my business clients to ensure that they were able to move their products, improve relationships with their clients, and streamline their activities to ensure growth of their customer base.