About

Resourceful and dependable person with a background in customer service, administrative support, and hospitality operations. Over 6 years of experience in fast-paced environments, ensuring smooth day-to-day office functions, managing communications, coordinating logistics, and delivering top-tier client and guest service. Known for strong organizational skills, attention to detail, and the ability to multitask efficiently under pressure.

Skills

  • Communication
    9
  • Teamwork
    10
  • Problem-Solving
    8
  • Creativity
    9
  • Leadership
    7
  • Customer Service & Client Relations
    10
  • Call Handling & Communication Systems
    8
  • Team Collaboration & functional Support
    10
  • Adaptability & Multicultural Awareness
    10
  • Microsoft Office Suite (Word
    8
  • EXCEL
    8
  • Outlook)
    8
  • Records & Document Management
    8
  • Problem Solving & Conflict Resolution
    6
  • Scheduling & Appointment Coordination
    6
  • Fluent English and Kiswahili
    10

Experience

IAN MWEBE

Work experience
  • Offer warm, personalized greetings to guests upon arrival and departure.
  • Assist guests with tour and event planning to create memorable experiences.
  • Provide detailed information about hotel facilities, local attractions, transportation options, and dining recommendations.
  • Escort guests to their rooms and demonstrate room features such as air conditioning, television, and safes.
  • Support guests with luggage storage during early arrivals or late check-outs.
  • Address and resolve guest concerns promptly and professionally to ensure satisfaction.
  • Coordinate with the front desk, housekeeping, and other departments to ensure seamless service delivery.
  • Arrange transportation and make reservations on behalf of guests as needed.
  • Perform other related duties to enhance the overall guest experience.

IAN MWEBE

Work experience
  • February, 2020 - December, 2023
  • Fulltime
  • Operate the switchboard or automated phone system to route incoming calls efficiently.
  • Assist guests with inquiries, complaints, and requests over the phone in a professional and courteous manner.
  • Maintain accurate logs of calls, messages, and customer interactions.
  • Respond promptly to urgent or emergency calls, escalating when necessary.
  • Keep detailed records of all incoming and outgoing communications.
  • Document customer concerns, feedback, and follow-up requests accurately.
  • Provide administrative support including appointment scheduling and assisting with office tasks.
  • Promote and upsell hotel services and amenities over the phone to enhance revenue

IAN MWEBE

Work experience
  • Handled customer service inquiries and maintained inventory records.
  • Assisted customers with product selection, upselling, and after-sales support.
  • Documented daily sales and participated in retail planning activities.

IAN MWEBE

Education
  • September, 2013 - December, 2016
  • Fulltime

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