About

A customer service professional with over 4 years of experience, I have a background as a customer care representative with proficiency in cold calling, utilizing various application tools such as AVAYA, AGILITY, CLM, CRM, VICI, CONNEX-ONE, and 3CX. Additionally, I am adept at using Microsoft Excel and Microsoft Word, and I excel in teamwork and project management.

Skills

  • Customer Service and Support
    10
  • Digital Marketing
    10

Experience

Hycienth Esther

Work experience
  • Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce and Zendesk.
  • Efficiently identified customer needs through active listening and questioning techniques.
  • Collaborated closely with other departments on issue resolution within established service level agreements.
  • Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email.
  • Monitored social media channels for potential incoming queries from customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.