About

Tech-savvy Service Delivery Officer with a reputation as a resourceful Sales and Marketing Executive and IT expert positively impacting overall organizational success. Competent in project management, Administration, Marketing, policy development implementation, IT and customer relations.

Skills

  • Administration
  • Banking
  • Business Development
  • Customer service
  • Marketing
  • Office management
  • IT
  • English and Kiswahili
    10

Recommendations

Nancie Mwangi

12/16/2024
9

"Highly recommend, great addition to any team."

Experience

Henry Mwangi

Work experience
  • December, 2021 - December, 2024
  • Fulltime
  • Sales and Marketing
  • Planning & Market Research
  • Collections
  • Customer Care
  • Reporting

Henry Mwangi

Work experience
  • Managing customer instruments and ensuring that all instruments comply with the
  • set guidelines, policies and procedures.
  • Implementing risk policies to ensure compliance to internal and external
  • regulatory requirements and ensure effective controls to mitigate against
  • operational risk.
  • Receiving, verifying and cross-checking client's documents to ensure compliance
  • to CBK statutory obligation and company policy.
  • Soliciting customer feedback and identifying problem trends for improvement
  • actions.
  • Notable Accomplishments:
  • Continuously facilitate prevention of income leakages and collection of revenue.
  • Developing and implementing risk management policies to mitigate bank losses.

Henry Mwangi

Education

Henry Mwangi

Work experience
  • Created designs and blueprints according to customer specifications, timelines and
  • supply inventories.
  • Worked with architects, engineers and customers to efficiently resolve planning
  • and construction issues.
  • Interpreted over architectural and engineering sketches to create detailed
  • blueprints for construction projects.
  • Maintained high technical standards, consistent with the project brief under
  • direction from the engineer.
  • Ensure compliance to the relevant health, safety and environmental legislation.
  • Notable Accomplishments:
  • Played key role in development, and delivery via innovative creation of drawings
  • in alignment with client's specifications.
  • Managed quality assurance program, including on-site evaluations, internal audits
  • and customer surveys.

Henry Mwangi

Work experience
  • Formulating and maintaining ICT standards, policies and procedures that match
  • best practice in the industry.
  • Liaised with external computer contractors on maintenance and servicing of
  • equipment, development and implementation of computer system.
  • Reviewing IT needs and coordinating the requisition of information processing
  • hardware and software in line with leading edge developments in ICT.
  • Sale of Motor Vehicles both new and used.
  • Advertising of Cars online for marketing to existing and new clients.
  • Notable Accomplishments:
  • Developed ICT budgets and managing all ICT operational and capital
  • expenditures which helped in cutting costs.
  • Secured the company's assets such computer backups ensuring safe custody of all
  • computer software and hardware accessories.
  • Customer Satisfaction and appraisal which led to referral of new clients hence
  • generating overall organization profit.

Henry Mwangi

Education

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Nancie Mwangi

12/16/2024
9

"Highly recommend, great addition to any team."