About

Dedicated and adaptable professional with proven experience as a Healthcare Receptionist and Customer Support Specialist. Skilled in patient registration, front-desk operations, and administrative tasks within healthcare settings, as well as managing high-volume customer inquiries in support enviro...

Skills

  • Customer Service and Support
  • Customer service
  • Excellent communication and interpersonal skills
  • Administration
  • Healthcare
    10
  • receptionist
  • Public Relations and Communication
  • English and Kiswahili

Experience

Harriet Wanjiru

Work experience
  • January, 2022 - December, 2022
  • Fulltime
  • Greet patients and visitors warmly at the reception desk.
  • Register patients, collect personal and insurance details, and update records.
  • Schedule, reschedule, and confirm patient appointments.
  • Answer phone calls, emails, and other inquiries in a professional manner.
  • Direct patients to the correct departments, doctors, or treatment areas.
  • Maintain confidentiality of patient information in compliance with healthcare regulations.
  • Handle patient check-in and check-out processes.
  • Collect payments, issue receipts, and manage billing inquiries.
  • Assist with patient forms, insurance claims, and medical documentation.
  • Keep the reception area clean, organized, and welcoming.
  • Coordinate with nurses, doctors, and administrative staff to ensure smooth operations.
  • Monitor waiting times and update patients if there are delays.
  • Manage incoming and outgoing mail, deliveries, and correspondence.
  • Handle basic administrative tasks such as filing, photocopying, and scanning documents.

Harriet Wanjiru

Education
  • September, 2017 - March, 2022
  • Fulltime
  • Strong written and verbal communication skills.
  • Public speaking and presentation techniques.
  • Media relations and press release writing.
  • Crisis communication and conflict resolution strategies.
  • Event planning, coordination, and promotion.
  • Social media management and digital communication.
  • Branding and corporate image management.
  • Research, data analysis, and audience insights.
  • Professional ethics in communication and public relations.
  • Team collaboration and interpersonal skills.

Related persons

nancy geoffreyAccounting