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PLEASE BE ADVISED THAT APPLICANTS WHO DO NOT MEET THE FOLLOWING CRITERIA WILL NOT BE CONSIDERED:

1. RELEVANT EXPERIENCE
2. SUBMISSION OF A VOICE RECORDING
3. RESIDENCY IN ABUJA

Please visit Vocaroo (https://vocaroo.com/) to create a 1-2 minute recording explaining why you believe you are the best fit for this role. Kindly send the recording link along with your CV when applying. Please... ensure the subject line of your email matches the job posting.

Location: Abuja (on site)

Shift: Night Shift (9:00 PM - 9:00 AM )

Job Type: Full-time

About Us:
We are a leading casino platform focused on delivering an exceptional gaming experience to the U.S. market. Our success hinges on providing top-tier customer support, and we are seeking dedicated Customer Support Agents (Tier 1-2) to join our night shift team in Nigeria. If you have a passion for helping customers, a solid understanding of KYC (Know Your Customer) processes, and familiarity with casino games, we want to hear from you!

Key Responsibilities:

- Customer Assistance: Serve as the first point of contact for customers, providing prompt and professional support via chat, email, and phone.

- KYC Verification: Assist with the KYC process by verifying customer documents and ensuring compliance with regulatory requirements. Escalate complex issues to higher tiers as needed.

- Issue Resolution: Address and resolve customer inquiries related to account issues, payment transactions, game rules, and other casino-related topics.

- Knowledge Sharing: Educate customers on the basics of casino games, providing clear explanations and guidance to enhance their gaming experience.

- Escalation Management: Identify issues that require escalation to Tier 2 or 3 support, ensuring that more complex problems are handled by the appropriate team members.

- Documentation: Maintain accurate records of customer interactions, issues, and resolutions using the company's CRM system.

- Feedback Loop: Collect and report customer feedback to management, contributing to ongoing improvements in service delivery and platform functionality.

Qualifications:

- Experience: 1-3 years of customer support experience, preferably in the online gaming or casino industry.

- KYC Knowledge: Familiarity with KYC processes and the ability to verify customer identities in compliance with regulatory standards.

- Casino Game Knowledge: Understanding of basic casino games such as slots, poker, blackjack, and roulette is a plus.

- Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and effectively to customers.

- Technical Proficiency: Experience using customer support software and CRM systems.

- Problem-Solving: Ability to think critically and resolve customer issues efficiently, with a focus on delivering a positive customer experience.

- Adaptability: Willingness to work night shifts to accommodate U.S. market hours.


Why Join Us
- Global Exposure: Work with a diverse customer base from the U.S. market.

- Career Development: Opportunities for growth and advancement within the company.

- Competitive Compensation: Attractive salary and benefits package for night shift employees.

If you are passionate about customer support and have the skills to excel in a fast-paced, dynamic environment, we encourage you to apply.



PLEASE NOTE: APPLICANTS WITHOUT RELEVANT EXPERIENCE, WITHOUT A VOICE RECORDING, OR THOSE NOT LOCATED IN ABUJA WILL NOT BE CONSIDERED.
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  • Customer service
  • casino