Gysai Durgans

Guest Experience Associate at Newfields

since January, 2022

Create account / Sign in

Work experience

Readily volunteers to assist and/or resolve outstanding tasks or staffing shortcomings.
Answer questions about programs, exhibitions, events, policies, gardens, and buildings at Newfields.
Be knowledgeable of all membership levels and information to sell and renew memberships.
Work and communicate well with a dynamic group of guests.
Function with flexibility on a team with multiple roles, facets, and locations throughout the campus.
Balance and maintain accurate money till.

Work experience

Operated the point-of-sale ticketing system and kiosks.
Answered customers questions and provided information on tickets as well as gift card policies and/or purchases.
Resolved customer service ticket acquisition disputes.
Responsible for the Box Office’s cash drawers being balanced at the beginning and close of shifts according to operational protocols.
Trained several Box Office new hires in best practice customer service, safety, and accounting operational protocols.

Education

Preserving family recipes through professional publishing in the form of a cookbook titled “A Food For Thought”.
Socially Engaged Art is an educational program that encourages students to create socially-conscious projects that address specific public contexts and audiences. It encompasses experimental approaches to art-making, such as street art, participatory art, urban interventions, interactive social media, public installations, and politically-engaged art.

Work experience

Student Business Center and HUB Associate Student Business Center and HUB Associate at University of Indianapolis

I would work at the HUB information desk to assist the campus community and direct them to the help they need, or I would be at the Student Business Center to provide services to students such as issuing student IDs, parking permits, or regulating money balances on students' accounts

Education

A student staffed organization under the University of Indianapolis, provided graphic design projects and solutions for the university and other non-profit organizations.