Skills

  • Advertising
  • Agriculture
  • Business Development
  • Human Resources

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Experience

Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with... computers.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.
Communicating with customers through various channels.

Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.


Requirements:

High school diploma,HND/Bsc in any related field.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support. more
  • Customer service
  • Administration
  • Advertising
  • Education
  • Human Resources
Description
We are looking for a versatile and highly-organized personal assistant to perform personalized administrative duties for senior management. In this role, you will be responsible for scheduling meetings, taking notes, and handling correspondence on behalf of managers. You may also be required to make travel arrangements and assist with other duties when required.
To ensure success... as a personal assistant, you should exhibit excellent organizational skills and demonstrable experience in a secretarial role. Accomplished personal assistants are intuitive to the needs of the managers and work autonomously to provide customized administrative support.
Responsibilities:
* Typing, formatting, and editing reports, documents, and presentations.
* Entering data, maintaining databases, and keeping records.
* Liaising with internal departments, answering calls, and making travel arrangements.
* Managing internal and external correspondence on behalf of senior management.
* Scheduling appointments, maintaining an events calendar, and sending reminders.
* Copying, scanning, and faxing documents, as well as taking notes.
* Preparing facilities for scheduled events and arranging refreshments, if required.
* Ordering office supplies and replacements, as well as managing mail and courier services.
Requirements:
* HND/BSC In related field.
* Certification in secretarial work, office administration, or related training.
* 1-2 years of experience as a personal assistant would be advantageous.
* Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
* Advanced typing, note-taking, recordkeeping, and organizational skills.
* Ability to manage internal and external correspondence.
* Working knowledge of printers, copiers, scanners, and fax machines.
* Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
* Excellent written and verbal communication skills.
 more
  • Administration
  • Accounting
  • Advertising
  • Education
  • Healthcare
  • Business Development
HR MANAGER.

We are looking for an HR manager to lead our HR team. You will take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development. To perform well in this role you should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements in this... role.

Responsibilities:

Consistently recruiting excellent staff.

Maintaining a smooth onboarding process.

Training, counseling, and coaching our staff.

Resolving conflicts through positive and professional mediation.

Carrying out necessary administrative duties.

Conducting performance and wage reviews.

Developing clear policies and ensuring policy awareness.

Creating clear and concise reports.

Giving helpful and engaging presentations.

Maintaining and reporting on workplace health and safety compliance.

Handling workplace investigations, disciplinary, and termination procedures.

Maintaining employee and workplace privacy.

Leading a team of junior human resource managers.

HR Manager Requirements:

Bachelor’s degree in human resources management or equivalent.

Experience in human resources or related field.

Ability to build and maintain positive relationships with colleagues.

Experience in educating and coaching staff.

Experience in conflict resolution, disciplinary processes, and workplace investigations.

Experience in following and maintaining workplace privacy.

Ability to give presentations.

Knowledge of relevant health and safety laws.

Experience using computers for a variety of tasks.

Competency in Microsoft applications including Word, Excel, and Outlook. more
  • Administration
  • Business Development
  • Customer service