Skills

  • Microsoft Office
  • Microsoft Word
  • English
  • Excel
  • Ms office
  • Marketing
  • Sales
  • Product management

Experience

Grace Cugu

Work experience
  • Planning & facilitating customer presentations, training and materials on laboratory applications
  • (beginners and advanced) for potential new and existing customers to develop their skills & capabilities in performing the Hain Lifescience assays.
  • Conducting technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Hain Line Probe Assays and FluoroType technology.
  • Escalating complex application challenges to relevant personnel in accordance with procedures for swift resolution
  • Maintaining high level of customer engagement throughout on-site visit with regular updates, feedback and on-the-job training to customer
  • Integrating Hain Lifescience molecular assays and instruments into customer laboratories by visiting customer sites and performing pre-implementation support, assay and instrument training and
  • troubleshooting.
  • Maintaining customer contact reports, training records and installation and maintenance records for
  • all technical support and field service contacts in alignment with quality procedures.
  • Performing troubleshooting on Hain Lifescience assays and equipment by recognizing, communicating, and properly documenting product issues, complaints and improvements as well as
  • escalating problems, when needed, to appropriate resource for solution.
  • Managing time, territory and accounts effectively; document activities; identify and implement improvements to internal processes and products; promote customer satisfaction and serve as
  • internal customer advocate; support Sales objectives and organizational directives.
  • Resolving technical types of customer service inquiries including: product questions, material requests, and appropriate escalation to other parties (ie sales, scientific affairs).
  • Managing stock levels, delivery times and transport costs, coordinating and controlling the order cycle based on customer’s consumption needs to ensure that quality, quantity, customer satisfaction,and financial commitments are met.
  • Planning and executing launch campaigns and market development activities, including promotion and distributor programs; in addition to positioning and differentiating products in the marketplace
  • through competitive analysis.
  • Analysing market trends and potential. Preparing sales forecasts for use in planning, manufacturing operations and controlling inventories.

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