Skills

  • Customer service
    10
  • Effective Communication
    10
  • English (Fluent) Swahili (Fluent)

Experience

gloria erupe

Work experience
  • Greeted and assisted an average of 30 visitors daily, maintaining a 95% satisfaction rate
  • Coordinated communication between 5 departments and clients, reducing response time by 20%
  • Implemented a new filing system, improving document retrieval efficiency by 25%

gloria erupe

Work experience
  • Managed phone calls, schedules, and administrative tasks for a team of 10 staff members
  • Organized and maintained digital and physical files, improving information accessibility by 30%
  • Assisted in coordinating 5 community outreach events, increasing local listener engagement by 15%

gloria erupe

Work experience
  • Managed guest interactions for a diverse audience, ensuring a welcoming atmosphere for visitors from 10+ cultural backgrounds
  • Utilized multilingual skills to facilitate communication with guests, increasing non-native listener participation by 25%
  • Assisted in the production of 3 weekly radio shows, contributing to a 10% increase in viewership

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