Skills

  • conflict resolution
    10
  • Microsoft Office (Word/Excel)
    10
  • Good Customer Service Skills
    10
  • Scheduling and Time Management
    10
  • Critical thinking and problem solving
    10
  • English and Kiswahili
    10

Experience

glo fredricks

Work experience
  • Efficient Front Office Operations:
  • I have been responsible for ensuring the efficient functioning of the hotel's front office.
  • welcoming and assisting guests
  • answering phonecalls
  • managing reservations
  • providing guests with relevant information about the hotel's amenities and services.

glo fredricks

Work experience
  • Food and Beverage Service:
  • As a waitress, I was responsible for delivering exceptional customer service.
  • I consistently ensured that patrons had a memorable dining experience by providing attentive, friendly, and efficient service.This involved taking orders,serving food and beverages,and addressing customer inquiries and concerns promptly and professionally.

glo fredricks

Education

Related persons

Cynthia MugoAdministration, Customer service, Office management
joseph muhatiaAdministration, Business Development, Customer service
Doreen AdemaDining room suopervisor at Mpesa Foundation Academy