About

I'm an innovative tech mind person who enjoys working within a SaaS environment achieving both personal and organization goals. I love making a positive difference to people and I feel happiest in an environment where delivering outstanding customer service is key.

Skills

  • Communication
    10
  • Teamwork
    10
  • Problem-Solving
    10
  • Creativity
    10
  • Leadership
    10
  • Web developer and Systems Support
    10
  • Jira Service Desk
    10
  • Customer service
    10
  • Management
    10
  • English and Kiswahili
    10

Experience

Moses Gichuki

Work experience
  • Support Shift Manager/Senior Support agent  at   Deel
  • Developing in-depth product knowledge of Deel platform to assist all clients, internal and external.
  • Working with internal stakeholders to drive issue escalation and resolution for more complex issues, within defined SLAs
  • Showing composure, resilience, and flexibility to adopt to the fast changing environment with frequent changes
  • Collecting and sharing customer feedback with internal teams and recommending creative solutions to improve the customer experience
  • Serving as an internal subject matter expert to help guide the team in more difficult and complex cases as well as to assist onboarding agents through Mentoring
  • Working closely with Workforce Management team for real-time management purposes (monitoring queues and utilize human
  • resources)
  • Providing internal help to the broader Deel team on issues related to support

Moses Gichuki

Work experience
  • Customer Support Specialist  at   Deel
  • Support clients, Independent contractors and full time employees via live chat and email in matters pertaining to the Deel platform, account management, payments, withdrawal and verifications
  • Holding high levels of professionalism and Deel product knowledge
  • Providing first line customer support and working on projects to optimize support workflow
  • Delivering world-class support experience
  • Working with business operations team to optimize support workflows
  • Managing service desk escalations via JIRA to make sure tat users needs and concerns are well taken care off
  • Answering over 55 live chats per 8hour shift

Moses Gichuki

Work experience
  • Customer Support Specialist  at   Influx
  • December, 2020 - August, 2022
  • Fulltime
  • Providing customer agent services to customers.
  • Replying to customer inquiries via emails and live chats
  • Answering inbound calls and making outbound calls
  • Recruiting customer service agents and training them
  • Onboarding clients
  • Help Desk software’s used:
  • Zendesk, Intercom, Shopify, Salesforce and Freshdesk

Moses Gichuki

Work experience
  • Help in resolving customer technical problems during the assessment via live chat
  • Troubleshooting candidates technical issues in problem solving game.
  • Providing advice and guidance to the gamers
  • Creating assessment links.

Moses Gichuki

Work experience
  • Writing web development blogs (HTML,CSS, JavaScript, Shopify)
  • Writing Java programming blogs.
  • Profile: https://www.codeunderscored.com/author/moses/

Moses Gichuki

Work experience
  • Customer Support Agent  at   Spreaker
  • Giving guidance to podcasters.
  • Replying to customer issues in regards to Podcasting.
  • Solving customer RSS feed issue
  • Helping customer in podcast distribution

Moses Gichuki

Work experience
  • Worked on WordPress website development.
  • Writing online blogs posts.
  • Software Engineer Profile:
  • https://www.learningdollars.com/freelancer/profile/?erid=mosesn
  • Blogs Profile:
  • https://blog.learningdollars.com/author/mozerian/

Moses Gichuki

Work experience
  • Virtual Assistant  at   UpWork
  • Transcription at Transcription Puppy
  • Social Media Marketer at learningdollars.com
  • Content Writing at Charm Marketing
  • Virtual Assistant working for Kalps GK
  • Virtual Assistant working for Patscianna Hoyle
  • Software review at G2 Crowd and Capterra.
  • Up work profile: https://www.upwork.com/freelancers/~014ae24bba8918cde2

Moses Gichuki

Work experience
  • .
  • WordPress website maintenance
  • Creating and publishing WordPress pages
  • Deleting obsolete content on the WordPress
  • Updating the website content
  • Search engine optimization

Moses Gichuki

Education
  • September, 2016 - March, 2021
  • Fulltime
  • First Class Honors

Related persons

JOEL KANGOGOSoftware Developer at J-class Solutions
biwott kiptooNetwork engineer at Konza Technopolis development Authority (KoTDA)