About

Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers.

Skills

  • Typing Skills
  • Customer service
  • Management
  • Photoshop
  • Finance
  • Accounting
  • Banking

Experience

Ghazal Gupta

Work experience
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Enhanced supervisory and leadership abilities by working closely with Collection Agencies.
  • Supervised and motivated 30+ Collection Agency employees.
  • Maintained, documented and presented progress reports to leaders.
  • Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
  • Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
  • Create and implement strategies to increase the number of successful collections on outstanding debt.
  • Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
  • Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
  • Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Applied more than 500 payments per week.
  • Performed targeted collections on past due accounts aged over 180 days.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Ghazal Gupta

Work experience
  • Maintained, documented and presented progress reports to leaders.
  • Analyzed and reported performance data, translating findings into practical improvement actions.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Accessed credit records to evaluate customer credit histories.
  • Visited premises of customers to directly collect payments.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Worked with legal resources and recovery teams to manage default issues.
  • Established procedures for collection of past due amounts.
  • Reviewed, researched and corrected discrepancies and customer concerns.